At a Glance
- Tasks: Join our team to deliver virtual consultations and provide top-notch customer service.
- Company: Optegra, a forward-thinking healthcare provider with a supportive culture.
- Benefits: Generous salary, flexible working, funded training, and amazing discounts.
- Other info: Hybrid role with excellent career growth and a focus on inclusivity.
- Why this job: Make a real difference in patients' lives while enjoying work-life balance.
- Qualifications: Experience in healthcare, strong communication skills, and a passion for customer service.
The predicted salary is between 26910 - 26910 £ per year.
Optegra has an exciting new job opportunity for an experienced NHS patient services administrator to join our amazing and dedicated contact centre team. This is a great opportunity to join a forward‑thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. Please note the role is hybrid 3 days in the office and 2 days working from home, and 4 weeks of induction/training will be conducted at our Manchester office.
The Role
- As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre‑operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls.
- Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.
Qualifications
- Experience of working in a healthcare environment or ophthalmic sector.
- Commercial awareness with passion for delivering high standards of customer service and clinical care.
- Excellent communication skills and a passion for Vision Correction.
- Experience of using patient administration systems and electronic medical record systems.
- Highly organised, with clear forward planning and ability to flex according to customer needs.
- Excellent attention to detail.
- Highly motivated and able to work autonomously.
- Strong IT skills, able to use all Microsoft Office applications and other systems/databases.
- Experience of building and maintaining exceptional relationships with colleagues and customers.
- Ability to deal with challenging behaviours.
Benefits
- Generous salary reviewed annually. This role pays up to £26,910.00 per annum depending on experience.
- Generous matched pension contributions.
- 33 days annual leave inclusive of bank holidays.
- Flexible working and SMART working schemes – because we believe in work life balance.
- Funded training and development.
- Celebrating your anniversaries.
- Annual STAR awards.
- Blue Light Card (amazing discounts online and on the high street).
- Free laser eye treatment for you and 20% discount for friends and family.
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing.
- Enhanced maternity and paternity leave.
- Cycle to work scheme and season ticket loan.
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
NHS Patient Services Administrator - Hybrid in Manchester employer: Optegra
Optegra is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including generous annual leave, flexible working arrangements, and fully funded training programmes. Located in Manchester, our hybrid role allows for a balanced work-life dynamic while being part of a supportive and inclusive team dedicated to delivering high-quality patient services. With opportunities for personal growth and a commitment to celebrating employee achievements, Optegra stands out as a rewarding place to build your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Patient Services Administrator - Hybrid in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Optegra.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Optegra.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Optegra, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace NHS Patient Services Administrator - Hybrid in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Optegra.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Optegra.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Optegra. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Optegra. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Optegra
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Optegra’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
