At a Glance
- Tasks: Be the friendly face of our hospitals, assisting patients and visitors with their queries.
- Company: Join Optegra, a top-rated workplace committed to your growth and wellbeing.
- Benefits: Enjoy flexible hours, generous leave, and fully funded training opportunities.
- Other info: Join a diverse team that values individuality and offers excellent career progression.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 21500 - 26910 € per year.
Optegra has an exciting new opportunity for an experienced Receptionist to join our amazing and dedicated regional team on a part time basis. This role covers four hospitals across the region – Birmingham, Uttoxeter, Nottingham, and Leicester, and requires regular travel between sites. This is a great opportunity to join a forward-thinking business and benefit from our fantastic fully funded training and development programs.
You'll be required to work 27.5 hours a week across 3 days; we would need you to be flexible to work Tuesday, Thursday and Wednesday.
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits:- Generous salary which is reviewed annually. This role pays up to £26,910 FTE dependent on experience.
- Generous matched pension contributions.
- 33 days annual leave inclusive of bank holidays.
- Flexible working and SMART working schemes – because we believe in work life balance.
- Funded training and development – because we believe in our people.
- Celebrating your anniversaries – because we value loyalty and commitment.
- Annual STAR awards.
- Blue Light Card (amazing discounts online and on the high street).
- Free laser eye treatment for you and 20% discount for friends and family.
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing.
- Enhanced maternity and paternity leave.
- Cycle to work scheme and season ticket loan.
You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include:
- Providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone.
- Greeting patients and visitors at reception in a professional manner.
- Supporting the Patient Services Team by assisting with patient queries before and following consultation.
- Billing.
- General administration support to Patient Services team.
- Experience of working in a front of house/face to face customer service role.
- Experience of customer billing/accounts.
- Private Healthcare experience is desirable.
- Excellent interpersonal skills.
- Well organised, able to prioritise and cope well with pressure.
- Excellent administrative skills and attention to detail.
- Effective written and oral communication skills.
- Ability to act as a resource for colleagues & staff.
- Good IT skills i.e. good working knowledge of Microsoft Office including Outlook, Excel, Word, PowerPoint.
If this sounds like you, please get in touch with us by applying for the role. You can learn more about us at https://www.optegra.com/optegra-story/. Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.
Regional Receptionist - Part Time in Birmingham employer: Optegra
Optegra Eye Healthcare is an exceptional employer, recognised as one of the Best Big Places to Work 2025, offering a supportive and inclusive work culture that prioritises employee growth and wellbeing. With generous benefits including flexible working arrangements, fully funded training programmes, and a commitment to work-life balance, you will thrive in a role that values your contributions while providing opportunities for professional development across multiple hospital sites in the region.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Receptionist - Part Time in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or even those who work at Optegra. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for that interview! Research Optegra’s values and recent achievements. Being able to discuss how you align with their mission will show you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you feel more confident and articulate when discussing your experience and skills relevant to the Regional Receptionist role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar!
We think you need these skills to ace Regional Receptionist - Part Time in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Receptionist role. Highlight your front-of-house experience and any customer service skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Optegra and how your skills align with our values. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and visitors, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll get to learn more about us while you're at it. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Optegra
✨Know the Company Inside Out
Before your interview, take some time to research Optegra and its values. Understand their commitment to employee growth and wellbeing, as well as their recognition as one of the Best Big Places to Work. This will help you align your answers with what they value.
✨Showcase Your Customer Service Skills
As a Regional Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences that highlight your excellent interpersonal skills and ability to handle customer queries effectively. Be ready to discuss how you manage pressure and prioritise tasks.
✨Demonstrate Flexibility and Organisation
Since this role requires travel between multiple sites, emphasise your organisational skills and flexibility in your interview. Share specific instances where you've successfully managed multiple responsibilities or adapted to changing schedules.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how Optegra supports its employees' development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
