At a Glance
- Tasks: Be the friendly face of our hospital, assisting patients and visitors with their queries.
- Company: Join Optegra Eye Healthcare, a top-rated workplace committed to your growth and wellbeing.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Other info: Great career progression opportunities and a vibrant team culture await you.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
Base Pay Range
Optegra Eye Health Care offers an exciting new part‑time role for an experienced Receptionist/Administrator in Birmingham. Your pay will be based on your skills and experience, and will be reviewed annually.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
- Generous salary reviewed annually – pays up to £26 K dependent on experience
- Matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes
- Funded training and development
- Celebrating anniversaries
- Annual STAR awards
- Blue Light Card discounts online and on the high street
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
The Role
You will be part of a multi‑disciplined team contributing to the activity of the Patient Services Team. Responsibilities include covering the main hospital reception, serving as the first point of contact for patients and visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before, and following consultation, billing, and general administration support.
Requirements
- Experience of working in a front‑of‑house/face‑to‑face customer service role
- Experience of customer billing/accounts
- Private Healthcare experience desirable
- Excellent interpersonal skills
- Well‑organised, able to prioritise and cope well with pressure
- Excellent administrative skills and attention to detail
- Effective written and oral communication skills
- Ability to act as a resource for colleagues & staff
- Good IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint)
Closing Date
We may close this vacancy once we have received sufficient applications.
Seniority level: Mid‑Senior level
Employment type: Part‑time
Job function: Administrative
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at Optegra Eye Health Care by 2×.
Receptionist - Part Time in Birmingham employer: Optegra UK Limited
Optegra Eye Health Care is an exceptional employer, recognised as one of the Best Big Places to Work 2025, offering a supportive and thriving work environment in Birmingham. With generous benefits including flexible working, funded training, and private healthcare, we prioritise employee wellbeing and growth, ensuring that every team member feels valued and empowered in their role as a Receptionist. Join us to be part of a dedicated team that celebrates contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Optegra UK Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Optegra UK Limited and let us see your personality shine through!
We think you need these skills to ace Receptionist - Part Time in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Optegra UK Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Optegra UK Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Optegra UK Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Optegra UK Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Optegra UK Limited will surely appreciate.
