At a Glance
- Tasks: Be the friendly face of our hospital, assisting patients and visitors with their queries.
- Company: Join Optegra Eye Healthcare, a top-rated workplace committed to your growth and wellbeing.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Other info: Great career progression opportunities and a vibrant team culture await you.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
Base Pay Range
Optegra Eye Health Care offers an exciting new part‑time role for an experienced Receptionist/Administrator in Birmingham. Your pay will be based on your skills and experience, and will be reviewed annually.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
- Generous salary reviewed annually – pays up to £26 K dependent on experience
- Matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes
- Funded training and development
- Celebrating anniversaries
- Annual STAR awards
- Blue Light Card discounts online and on the high street
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
The Role
You will be part of a multi‑disciplined team contributing to the activity of the Patient Services Team. Responsibilities include covering the main hospital reception, serving as the first point of contact for patients and visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before, and following consultation, billing, and general administration support.
Requirements
- Experience of working in a front‑of‑house/face‑to‑face customer service role
- Experience of customer billing/accounts
- Private Healthcare experience desirable
- Excellent interpersonal skills
- Well‑organised, able to prioritise and cope well with pressure
- Excellent administrative skills and attention to detail
- Effective written and oral communication skills
- Ability to act as a resource for colleagues & staff
- Good IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint)
Closing Date
We may close this vacancy once we have received sufficient applications.
Seniority level: Mid‑Senior level
Employment type: Part‑time
Job function: Administrative
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at Optegra Eye Health Care by 2×.
Receptionist - Part Time in Birmingham employer: Optegra UK Limited
Optegra Eye Health Care is an exceptional employer, recognised as one of the Best Big Places to Work 2025, offering a supportive and thriving work environment in Birmingham. With generous benefits including flexible working, funded training, and private healthcare, we prioritise employee wellbeing and growth, ensuring that every team member feels valued and empowered in their role as a Receptionist. Join us to be part of a dedicated team that celebrates contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time in Birmingham
✨Tip Number 1
Make sure to research Optegra Eye Health Care before your interview. Knowing about their values and what makes them one of the Best Big Places to Work will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients and visitors. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Don’t forget to highlight your customer service experience during the interview. Share specific examples of how you've handled challenging situations or provided exceptional service in previous roles to demonstrate your skills.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Optegra team right from the start.
We think you need these skills to ace Receptionist - Part Time in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Receptionist role. Highlight your front-of-house experience and any customer service skills that match what we're looking for. We want to see how your background fits with our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Optegra Eye Health Care and how you can contribute to our Patient Services Team. Keep it professional but let your personality show!
Show Off Your Skills:Don’t forget to mention your IT skills, especially with Microsoft Office. We love a well-organised candidate who can handle pressure, so give us examples of how you've managed busy environments in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on being part of our amazing team!
How to prepare for a job interview at Optegra UK Limited
✨Know the Company
Before your interview, take some time to research Optegra Eye Health Care. Understand their values, mission, and what makes them one of the best places to work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Prepare examples from your past experiences that highlight your excellent interpersonal skills and ability to handle customer queries. Think about times when you went above and beyond to assist someone.
✨Demonstrate Organisational Skills
Being well-organised is crucial for this role. During the interview, share specific strategies you use to manage your time and prioritise tasks. You might even want to mention any tools or software you’re familiar with that help you stay organised, especially if they relate to Microsoft Office.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to the Patient Services Team.
