Patient Services Advisor - Sales

Optegra has an exciting new opportunity for an experienced patient services advisor to join our amazing and supportive team in North London as part of our patient services team. For the past year, we’ve been on a journey to deliver the highest possible standards of service for our customers. The role in the Patient Services Team is challenging, and we work in a fast-moving environment with lots of opportunity to develop your skills.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Job Purpose

Provide a first‑class service to prospective and existing patients. Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales. Proactively promote Optegra, supporting our reputation as a leading eye care specialist. Salary is up to £26,910 pa plus opportunity to make commission.

Expertise, Skills And Experience

• Experience of working in an office/contact‑centre Sales and Service environment, with experience of handling high volumes of sales and customer queries.
• Strong selling and influencing skills.
• High achiever who is target motivated.
• Excellent verbal and written communication skills.
• Pro‑active and able to effectively manage and prioritise your own workload.
• Excellent attention to detail, even when working under pressure.
• Ensure all appointment bookings, amendments and cancellations are accurately logged.
• Providing front line support to all existing and potential Optegra patients, GPs and Optometrists.
• Proactively identifying how the customer journey and experience can be improved.
• Providing support as required to staff and Managers in all Optegra hospitals.
• To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings.

The successful booking agent will

• Be inspired by their customers’ desires for treatment and how Optegra Eye Health Care can make a difference.
• Have a good understanding and demonstrate experience of sales processes and methodologies.
• Be consistently passionate about the brand and products and able to relay this onto the customer.
• Be able to quickly build rapport and view every call as an opportunity for you and the customer.
• Be focused and drive to achieve targets in a contact centre environment.
• Maintain a positive mindset and be motivated to overcome challenges and objections.
• Be highly organised and able to manage your own diary and administration duties.

You’ll see and feel the Optegra difference when you walk through the door, and you’ll have every opportunity to really make a difference. Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.