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For Companies At a Glance
- Tasks: Be the friendly face for patients, guiding them through their journey with care and support.
- Company: Join Optegra, a prestigious private eye hospital with a supportive team culture.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and funded training.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in patient liaison or sales, strong communication, and organisational skills required.
- Other info: Embrace a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 30000 £ per year.
Overview
Optegra has an exciting new opportunity for an experienced Patient Liaison to join our amazing and supportive team in our prestige private Colchester Eye Hospital. This is a part-time position of 25 hours a week with fully funded training programs.
The Role
The Patient Liaison serves as the primary point of contact for patients, ensuring that every patient receives service excellence and that eligible patients convert to surgery. This role involves managing the patient journey and ensuring effective communication at all times. The ideal candidate will be compassionate, organised, able to effectively communicate with patients, able to work under pressure, and able to deliver on weekly sales KPIs and targets.
Key Responsibilities
- Perform welcome calls for patients 48 hours prior to their initial appointments. Inform them of the day’s process, what to expect, removal of contact lenses prior to appointment, and answer any questions.
- Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment by following the standard meeting and greeting procedures.
- Learn and participate in the Service Excellence approach to customer and patient service and apply these principles to provide exemplary standards of patient care.
- Build rapport with patients, acting as their primary contact for questions or concerns.
- Schedule, reschedule, and confirm patient appointments.
- Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies.
- Provide information to patients regarding their appointments, procedures, and other queries.
- Ensure the consultant has all patient information needed to consent patients on clinic days.
Requirements
- Previous experience working as a patient liaison in the healthcare industry is desirable.
- Sales experience and working on KPIs and targets is mandatory.
- Strong working knowledge of all Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
- Proficiency with computer programs and technology, including electronic medical records systems.
- Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals.
- Problem-solving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations.
- Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively.
- Ability to work well under pressure and in a fast-paced environment.
Benefits
- Generous salary up to £30,000 dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes
- Funded training and development
- Celebrating anniversaries
- Annual STAR awards
- Blue Light Card discounts
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
If this sounds like you, please apply for the role. You’ll see and feel the Optegra difference when you walk through the door and have every opportunity to really make a difference. For more information about Optegra, visit: https://www.optegra.com/optegra-story/
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.
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Patient Liaison - Part Time employer: Optegra Eye Health Care
Contact Detail:
Optegra Eye Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Liaison - Part Time
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare industry, especially those who might know about patient liaison roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Practice your pitch! When you get that chance to meet potential employers, make sure you can clearly explain why you're the perfect fit for the Patient Liaison role. Highlight your experience and how you can enhance patient care.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up with places you've applied to. A quick email to check in shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Patient Liaison - Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Liaison role. Highlight your relevant experience in healthcare and any sales achievements, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate how you've successfully interacted with patients or clients in the past. We want to see your compassionate side!
Be Organised and Clear: Keep your application neat and structured. Use bullet points where necessary and ensure your information is easy to read. This reflects the organisational skills we value in a Patient Liaison.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Optegra Eye Health Care
✨Know the Patient Journey
Familiarise yourself with the entire patient journey at Optegra. Understand the key touchpoints and how you can enhance the experience for patients. This will not only show your commitment but also help you answer questions about how you would handle specific situations.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully communicated with patients or clients in the past. Be ready to demonstrate your ability to build rapport and handle complex situations with empathy.
✨Prepare for KPI Discussions
Brush up on your sales experience and be prepared to discuss how you've met or exceeded KPIs in previous roles. Think of specific metrics you achieved and how you can apply that success to the Patient Liaison position.
✨Practice Problem-Solving Scenarios
Anticipate potential challenges you might face in the role and think through how you would resolve them. Practising these scenarios will help you articulate your problem-solving skills during the interview, showcasing your ability to remain calm under pressure.
