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- Tasks: Lead a dynamic team to enhance patient services and manage high-volume enquiries.
- Company: Optegra Eye Health Care is a top-rated workplace focused on employee growth and wellbeing.
- Benefits: Enjoy flexible working, generous leave, funded training, and discounts on healthcare services.
- Why this job: Join a supportive culture where your contributions truly matter and make a real difference.
- Qualifications: Experience in operational leadership within fast-paced, customer-focused environments is essential.
- Other info: Be part of an inclusive team that values individuality and promotes career development.
The predicted salary is between 39600 - 77000 £ per year.
Optegra Eye Health Care has an exciting new job opportunity for an experienced Call Centre Manager to join our amazing team in Manchester. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
- Generous salary which is reviewed annually. This role pays up to £55k dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes - because we believe in work life balance
- Funded training and development - because we believe in our people
- Celebrating your anniversaries - because we value loyalty and commitment
- Annual STAR awards
- Blue Light Card (amazing discounts online and on the high street)
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
The Role
Lead an operation team of circa 23 FTE to deliver an exceptional performance on key administrative duties as well as dealing with a high volume of inbound outbound phone enquiries. Meet and exceed operational KPIs and implement a range of process and technology improvements to increase efficiency and effectiveness.
Key Responsibilities:
- Reviewing daily/weekly/monthly performance to maintain objectives whilst highlighting trends and risks
- Implementing speedy actions to operational challenges
- Coaching all staff to improve performance and proactively manage under performance through HR guidelines
- Managing recruitment, induction and ongoing development for the team ensuring resource is matched to demand and capability is consistent within the team
- Leading a positive team culture in line with company values
- Handling all initial escalated complaints and responding to lessons learned
- Working with colleagues in the business to provide a smooth customer pathway
- Acting as a role model to the team, showing resilience and creativity in overcoming business challenges
Requirements
- Strong experience as an operational leader in a commercial and customer focussed, fast paced environment
- Consistent delivery of outstanding results through development of your team
- An ability to deliver strategic change and implement new ways of working
- Clear experience of initiating and delivering projects and process re-engineering to create efficiency, effectiveness, and support performance through the delivery of enabling technology
If this sounds like you, please get in touch with us by applying for the role. You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference.
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.
NHS Patient Services Manager employer: Optegra Eye Health Care
Contact Detail:
Optegra Eye Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Patient Services Manager
✨Tip Number 1
Familiarise yourself with Optegra Eye Health Care's values and culture. Understanding their commitment to employee growth and wellbeing will help you align your approach during interviews, showcasing how you can contribute to their positive team environment.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in fast-paced environments. Highlight your experience in managing operational challenges and implementing process improvements, as these are key responsibilities for the NHS Patient Services Manager role.
✨Tip Number 3
Network with current or former employees of Optegra Eye Health Care. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Demonstrate your understanding of the healthcare sector and its challenges. Being knowledgeable about current trends and issues in patient services will show your commitment to the role and your ability to drive strategic change effectively.
We think you need these skills to ace NHS Patient Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the NHS Patient Services Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: When writing your CV and cover letter, focus on your previous roles in operational leadership, particularly in fast-paced environments. Use specific examples to demonstrate your ability to deliver outstanding results and manage teams effectively.
Showcase Your Skills: Emphasise skills that are crucial for the role, such as strategic change delivery, project management, and process improvement. Provide concrete examples of how you've successfully implemented changes in past positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Optegra Eye Health Care and how you can contribute to their mission and values.
How to prepare for a job interview at Optegra Eye Health Care
✨Understand the Company Culture
Before your interview, take some time to research Optegra Eye Health Care's values and culture. They pride themselves on creating an exceptional working environment, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Skills
As a Patient Services Manager, you'll need strong leadership abilities. Be ready to share specific examples of how you've successfully led teams in the past, particularly in fast-paced environments, and how you’ve managed performance and development.
✨Prepare for Operational Challenges
Expect questions about how you would handle operational challenges. Think of scenarios where you've implemented process improvements or technology changes that enhanced efficiency and effectiveness in your previous roles.
✨Demonstrate Customer Focus
Optegra is committed to providing a smooth customer pathway. Prepare to discuss how you've previously ensured outstanding customer service and how you would handle escalated complaints while maintaining a positive team culture.