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For Companies At a Glance
- Tasks: Join our team to deliver virtual consultations and provide top-notch customer service.
- Company: Optegra Eye Healthcare is a recognised leader in eye care, committed to employee growth and wellbeing.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and amazing discounts.
- Why this job: Be part of a supportive culture that values your contributions and offers career development.
- Qualifications: Experience in healthcare, strong communication skills, and a passion for customer service are essential.
- Other info: This hybrid role includes 4 weeks of training at the office and opportunities for personal growth.
The predicted salary is between 20800 - 36400 £ per year.
Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our amazing and supportive team in Manchester Eye Hospital. Please note the role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction/training will be conducted at the Office.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
We are rated as a ‘great place to work’ and here are some of our amazing benefits:
- Generous salary which is reviewed annually. This role pays up to £26K dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes – because we believe in work life balance
- Funded training and development – because we believe in our people
- Celebrating your anniversaries – because we value loyalty and commitment
- Annual STAR awards
- Blue Light Card (amazing discounts online and on the high street)
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
The Role
As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.
What You’ll Need
The ideal candidate will have:
- Experience of working in a healthcare environment or ophthalmic sector
- Commercial awareness with passion for delivering high standards of customer service and clinical care
- Excellent communication skills and a passion for Vision Correction
- Experience of using patient administration systems and electronic medical record systems
- Highly organised, with clear forward planning and ability to flex according to customer needs
- Excellent attention to detail
- Highly motivated and able to work autonomously
- Strong IT skills, able to use all Microsoft Office applications and other systems/databases
- Experience of building and maintaining exceptional relationships with colleagues and customers
- Ability to deal with challenging behaviours
You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you! #J-18808-Ljbffr
NHS Patient Services Administrator - Hybrid employer: Optegra Eye Health Care
Contact Detail:
Optegra Eye Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Patient Services Administrator - Hybrid
✨Tip Number 1
Familiarise yourself with the NHS and Optegra's values. Understanding their commitment to patient care and employee wellbeing will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any relevant experience in healthcare or customer service roles. Be prepared to discuss specific examples of how you've provided excellent service or handled challenging situations, as this will demonstrate your capability in the role.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office and patient administration systems. Being able to confidently navigate these tools will be crucial in your day-to-day tasks, so consider doing a quick refresher course if needed.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you, making a positive impression on the interviewers.
We think you need these skills to ace NHS Patient Services Administrator - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the NHS Patient Services Administrator position. Tailor your application to highlight relevant experience in healthcare and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in healthcare or customer service. Mention specific examples where you demonstrated excellent communication skills and attention to detail, as these are crucial for this role.
Showcase Your Skills: Make sure to include your IT skills, particularly with Microsoft Office and patient administration systems. Provide examples of how you've used these skills effectively in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Discuss why you want to work at Optegra and how you align with their values of growth and wellbeing.
How to prepare for a job interview at Optegra Eye Health Care
✨Research Optegra
Before your interview, take some time to learn about Optegra's values, mission, and recent achievements. Understanding the company culture will help you align your answers with what they value, especially their commitment to exceptional patient care.
✨Showcase Your Customer Service Skills
As a Patient Services Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled challenging situations or provided outstanding support to patients or clients.
✨Demonstrate Organisational Skills
Highlight your ability to stay organised and manage multiple tasks effectively. You might want to discuss specific tools or methods you use to keep track of appointments and patient information, as this role requires strong administrative skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle difficult behaviours. Think of situations where you had to adapt quickly or resolve conflicts, and be ready to share those experiences.
