At a Glance
- Tasks: Support the NHS Patient Services Manager in overseeing contact centre operations and ensuring high-quality patient care.
- Company: Join Optegra, a top-rated workplace committed to your growth and wellbeing.
- Benefits: Generous salary, flexible working, funded training, and private healthcare.
- Other info: Enjoy a hybrid work model and be part of an inclusive team.
- Why this job: Make a real difference in patient care while developing your career in a supportive environment.
- Qualifications: Experience in NHS supervisory roles and strong leadership skills required.
The predicted salary is between 36000 - 36000 £ per year.
Optegra has an exciting new job opportunity for an experienced Assistant Manager to join our dedicated contact centre team.
This is a great opportunity to join a forward-thinking business and benefit from our comprehensive benefits package, along with fully funded training and development programs.
Hybrid arrangement : 3 days in the office and 2 days working from home. 4 weeks of induction/training will be conducted at our Manchester office.
Company Overview
Optegra Eye Healthcare has been recognized as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times.
We are committed to creating an exceptional working environment where our people thrive.
Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
- Generous salary reviewed annually, up to £36,000 per annum dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes
- Funded training and development
- Celebrating your anniversaries
- Annual STAR awards
- Blue Light Card discounts online and on the high street
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free physio and counselling
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
The Role
The Assistant Manager will support the NHS Patient Services Manager in overseeing the day-to-day operations of the contact centre’s administrative functions.
This includes monitoring call quality, performance, and adherence to KPIs to ensure service standards are consistently met.
This role is pivotal in ensuring both administrative and clinical teams operate efficiently and effectively, supporting the delivery of high-quality patient care while maintaining a positive and responsive patient experience.
- What You’ll Need
- Previous experience in a supervisory role within an NHS or healthcare administrative setting
- Strong understanding of NHS administrative processes and patient care standards
- Experience working with NHS systems, including E-referral and Opera
- Strong understanding of KPIs and proven ability in delivering ambitious targets
- Strong leadership and team-building abilities
- Excellent telephone manner, great communication skills (by phone, written and face-to-face), and very high standards of customer service
- Ability to build and maintain exceptional relationships with colleagues and customers
- Ability to deal with challenging behaviours
- Excellent attention to detail
- Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are.
We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date
Please apply as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you.
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StudySmarter Expert Advice🤫
We think this is how you could land NHS Patient Services Assistant Manager in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Optegra Eye Health Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Optegra Eye Health Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Optegra Eye Health Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace NHS Patient Services Assistant Manager in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Optegra Eye Health Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Optegra Eye Health Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Optegra Eye Health Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Optegra Eye Health Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Optegra Eye Health Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Optegra Eye Health Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
