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- Tasks: Provide top-notch service to patients and manage bookings across various channels.
- Company: Join Optegra, a recognised leader in eye healthcare with a supportive team culture.
- Benefits: Earn up to £26,910 pa plus commission, with opportunities for personal growth.
- Other info: Be part of an inclusive team that values your individuality and career aspirations.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in sales and customer service, with strong communication and organisational skills.
The predicted salary is between 26910 - 26910 £ per year.
Optegra has an exciting new opportunity for an experienced patient services advisor to join our amazing and supportive team in North London as part of our patient services team. For the past year, we’ve been on a journey to deliver the highest possible standards of service for our customers. The role in the Patient Services Team is challenging, and we work in a fast-moving environment with lots of opportunity to develop your skills.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Job Purpose
Provide a first‑class service to prospective and existing patients. Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales. Proactively promote Optegra, supporting our reputation as a leading eye care specialist. Salary is up to £26,910 pa plus opportunity to make commission.
Expertise, Skills And Experience
- Experience of working in an office/contact‑centre Sales and Service environment, with experience of handling high volumes of sales and customer queries.
- Strong selling and influencing skills.
- High achiever who is target motivated.
- Excellent verbal and written communication skills.
- Pro‑active and able to effectively manage and prioritise your own workload.
- Excellent attention to detail, even when working under pressure.
- Ensure all appointment bookings, amendments and cancellations are accurately logged.
- Providing front line support to all existing and potential Optegra patients, GPs and Optometrists.
- Proactively identifying how the customer journey and experience can be improved.
- Providing support as required to staff and Managers in all Optegra hospitals.
- To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings.
The successful booking agent will
- Be inspired by their customers’ desires for treatment and how Optegra Eye Health Care can make a difference.
- Have a good understanding and demonstrate experience of sales processes and methodologies.
- Be consistently passionate about the brand and products and able to relay this onto the customer.
- Be able to quickly build rapport and view every call as an opportunity for you and the customer.
- Be focused and drive to achieve targets in a contact centre environment.
- Maintain a positive mindset and be motivated to overcome challenges and objections.
- Be highly organised and able to manage your own diary and administration duties.
You’ll see and feel the Optegra difference when you walk through the door, and you’ll have every opportunity to really make a difference. Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Patient Services Advisor - Sales in London employer: Optegra Eye Health Care
Contact Detail:
Optegra Eye Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor - Sales in London
✨Tip Number 1
Get to know the company inside out! Research Optegra's values, mission, and recent achievements. This way, when you chat with them, you can show off your knowledge and passion for their work.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your sales experience and customer service skills. Role-play with a friend or in front of the mirror to boost your confidence before the interview.
✨Tip Number 3
Be ready to share examples! Prepare some stories that showcase your ability to handle high volumes of queries and how you've gone above and beyond for customers in the past. Real-life examples make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Patient Services Advisor - Sales in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about providing top-notch service to our patients and how you can contribute to Optegra's mission.
Tailor Your Experience: Make sure to highlight your relevant experience in sales and customer service. We love seeing how your skills align with what we're looking for, so don’t be shy about showcasing your achievements and how they relate to the Patient Services Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optegra Eye Health Care
✨Know the Company Inside Out
Before your interview, take some time to research Optegra and its values. Understand their commitment to patient care and how they’ve been recognised as one of the Best Big Places to Work. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Sales Skills
Since the role involves handling high volumes of sales and customer queries, prepare examples from your past experiences where you successfully influenced customers or resolved issues. Be ready to discuss specific sales processes you've used and how they led to positive outcomes.
✨Demonstrate Your Organisational Skills
Optegra values candidates who can manage their own workload effectively. During the interview, share strategies you use to stay organised, especially in a fast-paced environment. Mention any tools or methods you employ to keep track of appointments and customer interactions.
✨Be Ready to Build Rapport
Building rapport is key in this role. Practice how you would approach a call with a potential patient. Think about how you can make them feel comfortable and valued. Use role-play scenarios to refine your communication style and ensure you come across as approachable and enthusiastic.