At a Glance
- Tasks: Be the friendly face for patients, guiding them through their eye care journey.
- Company: Join Optegra Eye Health Care, a top-rated workplace committed to your growth.
- Benefits: Enjoy flexible hours, generous leave, and fully funded training opportunities.
- Other info: Join a supportive team that values diversity and individual contributions.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in healthcare or sales, with strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Optegra Eye Healthcare has an exciting new opportunity for an experienced Patient Liaison to join our amazing and supportive team in our prestige private Maidstone Eye Hospital. This is a part-time position of 30 hours a week across 3 days.
Company Overview: Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits:
- Generous salary which is reviewed annually. This role pays up to £30,000 FTE dependent on experience.
- Generous matched pension contributions.
- 33 days annual leave inclusive of bank holidays.
- Flexible working and SMART working schemes - because we believe in work life balance.
- Funded training and development - because we believe in our people.
- Celebrating your anniversaries - because we value loyalty and commitment.
- Annual STAR awards.
- Blue Light Card (amazing discounts online and on the high street).
- Free laser eye treatment for you and 20% discount for friends and family.
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing.
- Enhanced maternity and paternity leave.
- Cycle to work scheme and season ticket loan.
The Role:
The Patient Liaison serves as the primary point of contact for patients, ensuring that every patient receives Service Excellence and that all eligible patients convert to surgery. This role involves managing patients through the entire patient journey, ensuring effective communication at all times. The ideal candidate will be compassionate, organised, able to effectively communicate with patients, able to work under pressure and deliver on weekly sales KPIs and targets.
Key Responsibilities:
- Perform welcome calls for patients 48 hours prior to their initial appointments. Inform them of the process of the day, what to expect, inform them of removal of contact lenses prior to appointment and answer any questions they may have.
- Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment by consistently following the procedure for meeting and greeting all patients.
- Learning and participating in the Service Excellence approach to customer and patient service and using these principles to provide exemplary standards of patient care.
- Build a rapport with your patients, acting as their primary point of contact for any questions or concerns.
- Schedule, reschedule, and confirm patient appointments.
- Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies.
- Provide information to patients regarding their appointments, procedures, and other queries.
- Ensure consultant has all patient information needed to consent patients on clinic days.
Requirements:
- Previous experience working as a patient liaison in the healthcare industry is desirable.
- Sales experience and working on KPIs and targets is mandatory.
- Strong working knowledge of all Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Proficiency with computer programs and technology, including electronic medical records systems.
- Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals.
- Excellent interpersonal skills.
- Problem solving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations.
- Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively.
- Ability to work well under pressure and in a fast-paced environment.
If this sounds like you, please get in touch with us by applying for the role. You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference.
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.
Patient Liaison - Part Time in Kings Hill employer: Optegra Eye Health Care
Optegra Eye Health Care is an exceptional employer, recognised as one of the Best Big Places to Work 2025, offering a supportive and inclusive work environment in our prestigious Maidstone Eye Hospital. With generous benefits including fully funded training, flexible working arrangements, and a strong focus on employee wellbeing, we empower our team members to thrive and grow in their careers while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Liaison - Part Time in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare industry, especially those who might know about opportunities at Optegra. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for that interview! Research Optegra’s values and think about how your experience aligns with their mission. Be ready to share specific examples of how you’ve excelled in patient liaison roles before.
✨Tip Number 3
Show off your personality! During interviews, let your compassion and communication skills shine through. Remember, they’re looking for someone who can build rapport with patients, so be genuine and approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Liaison - Part Time in Kings Hill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Liaison role. Highlight your relevant experience in healthcare and any sales achievements, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since this role is all about effective communication with patients, give examples of how you've successfully interacted with clients or patients in the past. We want to see your ability to build rapport and handle queries!
Be Organised and Detail-Oriented:Mention any experience you have with managing multiple tasks or appointments. This role requires strong organisational skills, so let us know how you keep everything on track, especially under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Optegra!
How to prepare for a job interview at Optegra Eye Health Care
✨Know the Patient Journey
Familiarise yourself with the entire patient journey at Optegra. Understand the key touchpoints and how you can enhance the patient experience. This will show your commitment to service excellence and help you answer questions about how you would manage patient interactions.
✨Demonstrate Your Communication Skills
Prepare examples of how you've effectively communicated with patients or clients in the past. Highlight your ability to build rapport and handle difficult situations, as these skills are crucial for a Patient Liaison role.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment like healthcare.
✨Research Optegra's Values
Take some time to understand Optegra's mission and values. Be prepared to discuss how your personal values align with theirs, particularly around patient care and teamwork. This will demonstrate your genuine interest in being part of their supportive team.
