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- Tasks: Lead a team to deliver exceptional customer service and manage performance.
- Company: Join Optegra Eye Healthcare, a top-rated workplace recognised for its culture.
- Benefits: Enjoy flexible working, generous leave, funded training, and health perks.
- Why this job: Be part of a growing business that values work-life balance and employee development.
- Qualifications: Experience as a call centre manager is essential; strong leadership skills required.
- Other info: Apply now to join a supportive team and make a real impact!
The predicted salary is between 36000 - 60000 £ per year.
Optegra has an exciting new job opportunity for an experienced Call Centre Manager to join our amazing team in Manchester. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. Experience as a call centre manager is essential for this role.
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times.
- Generous salary which is reviewed annually.
- Generous matched pension contributions.
- 33 days annual leave inclusive of bank holidays.
- Flexible working and SMART working schemes because we believe in work-life balance.
- Funded training and development because we believe in our people.
- Annual STAR awards.
- Blue Light Card (amazing discounts online and on the high street).
- Free laser eye treatment for you and 20% discount for friends and family.
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing.
- Enhanced maternity and paternity leave.
- Cycle to work scheme and season ticket loan.
Lead an operation team of circa 23 FTE to deliver an exceptional performance on key administrative duties as well as dealing with a high volume of inbound and outbound phone enquiries. Reviewing daily/weekly/monthly performance to maintain objectives whilst highlighting trends and risks.
- Coaching all staff to improve performance and proactively manage underperformance through HR guidelines.
- Handling all initial escalated complaints and responding to lessons learned.
- Strong experience as an operational leader in a commercial and customer-focused, fast-paced environment.
- Clear experience of initiating and delivering projects and process re-engineering to create efficiency, effectiveness, and support performance through the delivery of enabling technology.
Please get your application to us as soon as possible.
Call Centre Team Manager employer: Optegra Eye Health Care
Contact Detail:
Optegra Eye Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Manager
✨Tip Number 1
Familiarise yourself with Optegra's values and mission. Understanding their commitment to employee development and customer service will help you align your answers during interviews, showcasing how your experience as a Call Centre Manager fits into their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in high-pressure environments. Highlighting your ability to coach staff and manage performance will demonstrate that you have the necessary skills to thrive in this role.
✨Tip Number 3
Research common challenges faced by call centres and think about how you would address them. Being able to discuss potential solutions or improvements during your interview will show that you're proactive and ready to make an impact from day one.
✨Tip Number 4
Network with current or former employees of Optegra if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Call Centre Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Call Centre Manager. Focus on relevant achievements, such as improving team performance or handling escalated complaints, to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and operational experience. Mention specific examples of how you've successfully managed teams and improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as coaching, performance management, and project delivery. Use keywords from the job description to align your application with what Optegra is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a managerial role.
How to prepare for a job interview at Optegra Eye Health Care
✨Showcase Your Leadership Skills
As a Call Centre Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching and performance management. Highlight any specific achievements that showcase your ability to drive results.
✨Understand the Company Culture
Optegra values work-life balance and employee development. Research their culture and be ready to discuss how your values align with theirs. Mention any experiences that reflect your commitment to fostering a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated complaints. Think of scenarios where you successfully managed difficult situations or improved team performance, and be ready to share these stories.
✨Highlight Your Experience with Technology
Since the role involves delivering efficiency through technology, be prepared to discuss your experience with call centre software and any projects you've initiated that improved processes. This will show your capability to leverage technology for better performance.
