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- Tasks: Lead a dynamic team to enhance call centre performance and manage customer inquiries.
- Company: Join Optegra Eye Healthcare, a top-rated workplace recognised for its supportive culture.
- Benefits: Enjoy flexible working, generous leave, funded training, and health perks like free laser eye treatment.
- Why this job: Be part of a growing business that values work-life balance and invests in your development.
- Qualifications: Must have proven experience as a call centre manager in a fast-paced environment.
- Other info: Apply now to join a team that celebrates success with annual STAR awards!
The predicted salary is between 36000 - 60000 £ per year.
Optegra has an exciting new job opportunity for an experienced Call Centre Manager to join our amazing team in Manchester. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. Experience as a call centre manager is essential for this role.
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times.
- Generous salary which is reviewed annually.
- Generous matched pension contributions.
- 33 days annual leave inclusive of bank holidays.
- Flexible working and SMART working schemes – because we believe in work life balance.
- Funded training and development – because we believe in our people.
- Annual STAR awards.
- Blue Light Card (amazing discounts online and on the high street).
- Free laser eye treatment for you and 20% discount for friends and family.
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing.
- Enhanced maternity and paternity leave.
- Cycle to work scheme and season ticket loan.
Lead an operation team of circa 23 FTE to deliver an exceptional performance on key administrative duties as well as dealing with a high volume of inbound and outbound phone enquiries. Reviewing daily/weekly/monthly performance to maintain objectives whilst highlighting trends and risks.
- Coaching all staff to improve performance and proactively manage underperformance through HR guidelines.
- Handling all initial escalated complaints and responding to lessons learned.
- Strong experience as an operational leader in a commercial and customer focused, fast paced environment.
- Clear experience of initiating and delivering projects and process re-engineering to create efficiency, effectiveness, and support performance through the delivery of enabling technology.
Please get your application to us as soon as possible.
Call Centre Manager - Multidisciplinary Teams (Manchester Area) employer: Optegra Eye Health Care
Contact Detail:
Optegra Eye Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager - Multidisciplinary Teams (Manchester Area)
✨Tip Number 1
Familiarise yourself with the latest trends in call centre management. Understanding current technologies and methodologies can give you an edge during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the call centre industry, especially those who have experience in multidisciplinary teams. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved team performance in previous roles. Highlighting your coaching strategies and how you've managed underperformance will resonate well with the hiring team.
✨Tip Number 4
Research Optegra Eye Healthcare thoroughly. Understanding their values, culture, and recent achievements will help you tailor your conversation and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Call Centre Manager - Multidisciplinary Teams (Manchester Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Call Centre Manager. Focus on your achievements in leading teams, managing performance, and handling escalated complaints. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Optegra and how your background aligns with their values and goals, especially regarding customer focus and operational leadership.
Highlight Relevant Experience: In your application, emphasise your experience in a fast-paced environment and your ability to coach and develop staff. Discuss any projects or process improvements you've initiated that led to increased efficiency or effectiveness.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Optegra Eye Health Care
✨Showcase Your Leadership Skills
As a Call Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and performance improvement.
✨Understand the Company Culture
Optegra values work-life balance and employee development. Familiarise yourself with their culture and values, and be ready to discuss how you align with them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated complaints. Think of specific situations where you've successfully resolved issues and improved processes.
✨Highlight Your Experience with Technology
Since the role involves delivering efficiency through technology, be prepared to discuss any relevant tools or systems you've used in previous roles. Show how you've leveraged technology to enhance performance.
