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- Tasks: Lead a dynamic team to enhance performance and manage customer inquiries.
- Company: Join Optegra, a top-rated workplace recognised for its supportive culture.
- Benefits: Enjoy flexible working, generous leave, and funded training opportunities.
- Why this job: Be part of a growing business that values work-life balance and employee wellbeing.
- Qualifications: Must have proven experience as a call centre manager in a fast-paced environment.
- Other info: Receive free laser eye treatment and discounts for friends and family.
The predicted salary is between 36000 - 60000 £ per year.
Optegra has an exciting new job opportunity for an experienced Call Centre Manager to join our amazing team in Manchester. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. Experience as a call centre manager is essential for this role.
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times.
- Generous salary which is reviewed annually.
- Generous matched pension contributions.
- 33 days annual leave inclusive of bank holidays.
- Flexible working and SMART working schemes – because we believe in work life balance.
- Funded training and development – because we believe in our people.
- Annual STAR awards.
- Blue Light Card (amazing discounts online and on the high street).
- Free laser eye treatment for you and 20% discount for friends and family.
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing.
- Enhanced maternity and paternity leave.
- Cycle to work scheme and season ticket loan.
Lead an operation team of circa 23 FTE to deliver an exceptional performance on key administrative duties as well as dealing with a high volume of inbound outbound phone enquiries. Reviewing daily/weekly/monthly performance to maintain objectives whilst highlighting trends and risks.
- Coaching all staff to improve performance and proactively manage under performance through HR guidelines.
- Handling all initial escalated complaints and responding to lessons learned.
- Strong experience as an operational leader in a commercial and customer focussed, fast paced environment.
- Clear experience of initiating and delivering projects and process re-engineering to create efficiency, effectiveness, and support performance through the delivery of enabling technology.
Please get your application to us as soon as possible.
Call Center Team Manager employer: Optegra Eye Health Care
Contact Detail:
Optegra Eye Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Team Manager
✨Tip Number 1
Familiarise yourself with Optegra's values and mission. Understanding their commitment to employee development and customer service will help you align your answers during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experience as a Call Centre Manager. Highlight instances where you've successfully led teams, improved performance metrics, or handled escalated complaints, as these will demonstrate your capability to excel in this role.
✨Tip Number 3
Research the latest trends in call centre management and technology. Being knowledgeable about current tools and techniques can set you apart, showing that you're proactive and ready to implement innovative solutions at Optegra.
✨Tip Number 4
Network with current or former employees of Optegra on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to tailor your approach and questions during the interview process.
We think you need these skills to ace Call Center Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Call Centre Manager. Focus on relevant achievements, such as improving team performance or handling escalated complaints, to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and operational experience. Mention specific examples of how you've coached staff and improved performance in previous roles, aligning with Optegra's values.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as project initiation, process re-engineering, and customer focus. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a managerial position.
How to prepare for a job interview at Optegra Eye Health Care
✨Showcase Your Leadership Skills
As a Call Centre Team Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on coaching and performance management. Highlight specific instances where you turned around underperforming staff or improved team dynamics.
✨Understand the Company Culture
Optegra values work-life balance and employee development. Familiarise yourself with their culture and values before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining a positive workplace environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle escalated complaints. Think through potential situations you might face in the role and prepare structured responses that demonstrate your critical thinking and decision-making processes.
✨Highlight Your Experience with Technology
Since the role involves delivering efficiency through enabling technology, be prepared to discuss your experience with call centre software and any projects you've initiated that improved operational processes. Show how you can leverage technology to enhance team performance and customer satisfaction.
