At a Glance
- Tasks: Deliver excellent customer service and support library users with digital resources.
- Company: Join a collaborative team at RBWM libraries, promoting community engagement.
- Benefits: Enjoy generous leave, pension scheme, and discounts on gym memberships and travel.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Make a difference in your community while working in a vibrant library environment.
- Qualifications: Passion for helping others, love for books, and strong digital skills.
The predicted salary is between 27306 - 27306 £ per year.
Library Weekend Adviser (part‑time weekend roles)
About the role
These are permanent, part‑time weekend roles of 3.75 to 10 hours per week based at Maidenhead Library with a requirement to work across all RBWM libraries as required.
Responsibilities
- Deliver excellent customer service to library customers.
- Handle enquiries including council customer service enquiries, community signposting and support services.
- Work with partners and community organisations.
- Facilitate the use of library spaces by other organisations to deliver support services whilst generating income.
- Assist customers with digital support and help them access online services and resources.
Qualifications and skills
- Loves helping people and providing excellent customer service.
- Loves books, reading and lifelong learning.
- Understands the value of public library services to communities and individuals.
- Has excellent digital skills and can support customers in using a variety of digital devices and online services.
- Can work at any library location within the Borough as required.
Physical requirements
Includes moving stock, carrying boxes of books, pushing loaded book trolleys and spending extended periods on feet throughout the working day.
Reasonable adjustments will be considered where appropriate.
Benefits
- Annual leave entitlement equivalent to 32 days per year (pro rata for part‑time hours), plus bank holidays, and the option to purchase additional leave.
- Generous Local Government Pension Scheme including life cover (three times annual salary) and an Additional Voluntary Contribution scheme to enhance pension provision.
- Free employee parking close to the libraries.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
- Equal opportunity statement
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations.
As an equal opportunities employer, we encourage applications from all, as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Library Weekend Adviser(s) in Maidenhead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Optalis and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Optalis and let us see your personality shine through!
We think you need these skills to ace Library Weekend Adviser(s) in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Optalis.
Get Familiar with Our Brand:Before applying, take some time to learn about Optalis and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Optalis
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Optalis.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Optalis will surely appreciate.
