At a Glance
- Tasks: Maintain and develop the website, manage online forms, and assist with customer enquiries.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and innovative local authority.
- Benefits: Enjoy 32 days annual leave, flexible working, and a generous pension scheme.
- Other info: Inclusive workplace that values creativity and offers excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in your community.
- Qualifications: Self-motivated with strong organisational skills and a good understanding of IT.
The predicted salary is between 30193 - 34104 £ per year.
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The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- Job details
- Contractual hours 37
- Basis Full time
Package Generous annual leave allowance and an attractive pension scheme, plus flexible working and much more
We have an exciting opportunity for a Digital Support Officer to join us!
This is a full-time, fixed term role of up to 12 months (to cover maternity leave) with hybrid working, and a salary of £30,193 - £34,104 per annum.
About us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country.
The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.
RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often onus, and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic
Digital Support Office r to join our Digitalteam.
Therole
You will be part of a small team based within our IT department, reporting to a Senior Digital Development Officer.
Your role will involve
- Help maintain and develop the website and associated systems, including the development and maintenance of online forms and workflows.
- Act as an escalation point for first-line enquiries and communicating with customers as needed.
What we are looking for
- Someone who is self-motivated and competent to work on their own initiative.
- Excellent organisational and time-management skills.
- The ability to plan, deliver, and monitor tasks in accordance with agreed-upon deadlines and results while effectively managing conflicting and competing objectives.
- A good general knowledge and understanding of IT and technology.
- A positive attitude, meticulous attention to detail, and a customer-centric approach.
What we offer
- 32 days annual leave.
- Flexible working including a hybrid working pattern for a better work-life balance.
- Generous Local Government Pension scheme includeslife cover(3times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Instant Reward Scheme torecognise and rewardinnovativeachievement.
- Employee Assistance Programme providing counselling, adviceand information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations.
As an equal opportunities' employer, we encourage applications from allas we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
If you wish to discuss this position informally, please contact Eleanor Nicholson (Senior Digital Development Officer) on Eleanor. Nicholson@RBWM. gov. uk
We reserve the right to close the advert prior to the stated end date.
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Digital Support Officer in Maidenhead employer: Optalis
The Royal Borough of Windsor and Maidenhead (RBWM) is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on safeguarding vulnerable adults, this role provides meaningful work alongside a collaborative team, enhanced by flexible hybrid working arrangements, generous annual leave, and a strong pension scheme, making it an ideal place for those seeking a rewarding career in social work.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Officer in Maidenhead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Optalis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Optalis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Optalis!
✨Direct Apply to Optalis
Let's not forget to apply directly through the Optalis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Support Officer in Maidenhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Optalis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Optalis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Optalis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
