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For Companies At a Glance
- Tasks: Manage client relationships and deliver top-notch brand protection solutions.
- Company: Join a dynamic team focused on protecting the world's leading brands.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for growth.
- Why this job: Be part of an exciting field with a chance to work with premier brands.
- Qualifications: Bachelor's degree or equivalent experience; 2 years in client-facing roles required.
- Other info: Fluency in Italian is essential; remote work options may be available.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Customer Success Manager (Italian Speaker)
“Key influential member of the brand protection team, driving multiple technical projects for the Business and protecting the World’s most valuable brands”
- On-Product Brand Protection & Cyber Security
- Full time, permanent
- Competitive Industry package, plus generous Bonus scheme
Position Summary & Objective
The Brand Customer Success Manager (CSM) role focuses on delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company.
Essential Functions Performed by the Position
· Manage full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements.
· Build strong, collaborative long-term working relationships with both internal and client personnel.
· Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management.
· Leverage internal and external software tools at an expert level.
· Work closely with internal teams on monthly deliverables
· Quickly adapt to industry trends and client requirements
· Perform other related duties as assigned.
Knowledge, Skills and Abilities
· Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders.
· Must be self-motivated, flexible, and adaptable to client & organizational changes.
· Ability to work independently with minimal supervision.
· Strong organization, consultative and analytical skills.
· Excellent time management skills and the ability to work well under pressure.
· Team player with a creative and innovative mindset.
· Proficient in Microsoft Office products (Excel, PowerPoint, Word).
Required Education and Experience
· Bachelor’s degree or equivalent years of experience in lieu of degree
· Minimum of 2 years of client facing experience
· SaaS and/or corporate consulting experience
· Background in account and/or project management
· Knowledge of trademark laws and internet practices
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.
Customer Success Manager (Italian Speaker) employer: OpSec Security
Contact Detail:
OpSec Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Italian Speaker)
✨Tip Number 1
Familiarize yourself with the latest trends in brand protection and cyber security. Being knowledgeable about current challenges and solutions in this field will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your ability to build strong relationships by preparing examples of how you've successfully managed client portfolios in the past. Highlighting your consultative approach can make a big difference.
✨Tip Number 3
Demonstrate your communication skills by practicing how to explain complex technical processes in simple terms. This is crucial for effectively engaging with clients and internal teams.
✨Tip Number 4
Be ready to discuss your experience with SaaS and corporate consulting. Having specific examples of how you've leveraged software tools to enhance client success will show that you're a great fit for our dynamic environment.
We think you need these skills to ace Customer Success Manager (Italian Speaker)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, especially the importance of managing client relationships and delivering technical solutions.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success, account management, and any technical projects you've managed. Emphasize your ability to communicate complex information clearly, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for brand protection and customer success. Mention specific experiences where you successfully managed client expectations and delivered results, and express your enthusiasm for working with leading brands.
Highlight Language Skills: Since the position requires Italian language proficiency, make sure to clearly state your language skills in your application. If applicable, provide examples of how you've used your language skills in a professional setting.
How to prepare for a job interview at OpSec Security
✨Showcase Your Communication Skills
As a Customer Success Manager, clear communication is key. Prepare to demonstrate how you can translate complex technical processes into simple terms for clients. Use examples from your past experiences where you successfully communicated with different levels of an organization.
✨Highlight Your Client Management Experience
Since the role involves managing a portfolio of accounts, be ready to discuss your previous client-facing roles. Share specific instances where you built strong relationships and managed client expectations effectively.
✨Demonstrate Adaptability
The job requires quick adaptation to industry trends and client needs. Prepare to discuss how you've successfully navigated changes in previous roles and how you stay updated on industry developments.
✨Prepare for Technical Questions
Given the focus on OpSec Online Brand Protection solutions, brush up on relevant software tools and industry best practices. Be ready to answer questions about your technical proficiency and how you've leveraged tools in past projects.
