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- Tasks: Manage client relationships and deliver top-notch brand protection solutions.
- Company: Join a dynamic company focused on online brand protection for premier global brands.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and collaboration.
- Why this job: Be part of an exciting field, working with leading brands and making a real impact.
- Qualifications: Fluent in French, with 2+ years of client-facing experience and strong analytical skills.
- Other info: Diversity is valued; all qualified applicants are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Customer Success Manager (Fluent French Speaker)
Position Summary & Objective
The Brand Customer Success Manager (CSM) role focuses on the delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company.
Essential Functions Performed by the Position
- Manage full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements
- Build strong, collaborative long-term working relationships with both internal and client personnel
- Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management
- Leverage internal and external software tools at an expert level
- Work closely with internal teams on monthly deliverables
- Quickly adapt to industry trends and client requirements
- Perform other related duties as assigned
Knowledge, Skills and Abilities
- Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders
- Must be self-motivated, flexible, and adaptable to client & organizational changes
- Ability to work independently with minimal supervision
- Strong organization, consultative and analytical skills
- Excellent time management skills and the ability to work well under pressure
- Team player with a creative and innovative mindset
- Proficient in Microsoft Office products (Excel, PowerPoint, Word)
Required Education and Experience
- Minimum of 2 years of client facing experience
- French Speaker
- SaaS and/or corporate consulting experience
- Background in account and/or project management
- Knowledge of trademark laws and internet practices
Nice to have :
German language skills
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.
Customer Success Manager (French Speaker) employer: OpSec Security
Contact Detail:
OpSec Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (French Speaker)
✨Tip Number 1
Familiarize yourself with the latest trends in brand protection and SaaS solutions. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Practice your French communication skills, especially in a business context. Being able to articulate complex ideas clearly in French will set you apart as a candidate.
✨Tip Number 3
Network with professionals in the customer success and brand protection fields. Attend industry events or join relevant online communities to make connections that could lead to referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your consultative approach and ability to adapt to client needs.
We think you need these skills to ace Customer Success Manager (French Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, and any SaaS or corporate consulting roles. Emphasize your fluency in French and any experience working with international clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your ability to build strong relationships. Mention specific examples of how you've managed client portfolios and delivered exceptional service.
Showcase Your Skills: Highlight your analytical skills and ability to communicate complex information clearly. Provide examples of how you've used data-driven recommendations to improve client outcomes.
Prepare for the Interview: If selected for an interview, be ready to discuss your experience in detail. Prepare to share how you adapt to industry trends and manage client expectations effectively.
How to prepare for a job interview at OpSec Security
✨Showcase Your Communication Skills
As a Customer Success Manager, clear communication is key. Be prepared to demonstrate how you can translate complex technical processes into simple terms for clients. Use examples from your past experiences where you successfully communicated with different levels of an organization.
✨Highlight Your Client Management Experience
Since the role requires managing a portfolio of accounts, share specific instances where you've built strong relationships with clients. Discuss how you managed their expectations and delivered exceptional service, especially in challenging situations.
✨Demonstrate Adaptability
The job involves quickly adapting to industry trends and client requirements. Prepare to discuss times when you had to pivot your approach based on new information or changing circumstances, showcasing your flexibility and problem-solving skills.
✨Familiarize Yourself with SaaS and Trademark Laws
Having a background in SaaS and knowledge of trademark laws will set you apart. Brush up on these topics before the interview and be ready to discuss how your experience aligns with the company's needs in these areas.
