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- Tasks: Be the first point of contact for clients and ensure their needs are met.
- Company: Join a friendly team in a supportive and dynamic work environment.
- Benefits: Enjoy 21 days holiday, pension scheme, life insurance, and staff discounts.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Customer service experience preferred; GCSEs in Maths and English are a plus.
- Other info: Excellent training and career growth opportunities await you!
The predicted salary is between 22000 - 26000 ÂŁ per year.
As Customer Service Advisor you will be part of a call centre team acting as first point of contact to receive work from clients, update work management systems and ensure data entry is correct and accurate. The role will ensure that client requirements are met in accordance with our company standards. The ideal candidate will have a construction background, but please apply if you think you are right for the role.
Benefits:
- 21 days holiday increasing by 1 day every 2 years’ service up to a maximum of 25 days, plus statutory days
- Pension scheme - Auto enrolment
- Employee Assistance Programme
- Life insurance
- Employee Referral Scheme
- Staff Discounts
- You will be part of a friendly and busy team
- Excellent training and support
- Work for a company that recognises individual talent, encourages professional development and rewards success
Main duties and Responsibilities:
- Accurately record and log interaction with customers
- Keeps sensitive information private & confidential
- Works with management to maintain best practices for efficient communication with customers
- Respond promptly to customer enquiries
- Obtain and evaluate all relevant information to handle service enquiries
- Process job orders and organise workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Maintain databases
- Communicate and coordinate with internal departments
- Manage large volumes of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers
- Frequently attend training to improve knowledge and performance level
- Provide the right solutions to customers
- Meet targets in terms of quality & performance
- A background in customer service will be desirable, however this does not have to be in a call centre environment. You may also need GCSE passes in Maths and English.
Our friendly team are ready to view your application, please apply today and we will be in touch.
Customer Service Advisor in Enfield Town employer: OPRA GROUP
Contact Detail:
OPRA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Enfield Town
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've excelled in customer service. This will demonstrate your skills and show how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Enfield Town
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in customer service or have a construction background. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role and how you can contribute to our friendly team at StudySmarter.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at OPRA GROUP
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your knowledge and show that you're ready to tackle any situation.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about how you would respond to questions like 'How do you handle difficult customers?' or 'Can you give an example of when you went above and beyond for a client?'. Practising your answers will boost your confidence.
✨Showcase Your Skills
Highlight any relevant experience you have, especially if it’s in a customer service or construction background. Be prepared to discuss specific examples of how you've successfully managed customer interactions or resolved issues in the past.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or what success looks like in this position. It’s a great way to engage with the interviewer.