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- Tasks: Join our team to handle customer calls and manage queries in a fast-paced environment.
- Company: Be part of a large, established Financial Services business based in Stirling.
- Benefits: Enjoy paid training, great transport links, and potential for full-time roles.
- Why this job: Perfect entry-level role for those passionate about customer service and eager to learn.
- Qualifications: Excellent phone skills and basic IT knowledge are essential; no prior experience needed.
- Other info: This is a fully phone-based role; training provided, and right to work in the UK is required.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a confident, professional phone manner and a passion for delivering outstanding customer service? We’re looking for a Customer Service Administrator to join a fast-paced contact centre team based in Stirling. 🔹 Key Responsibilities: As Customer Service Administrator you will be… * Handling inbound and outbound customer service calls – this is a phone-based role * Managing customer queries efficiently and professionally * Updating records and managing communications via internal systems * Providing administrative support to the wider team 🔹 Benefits: * On the job training * Paid training * No previous experience required * Great entry level role into a large, established, Financial Services business * Good transport links * Some parking available on site (not guaranteed) * Propensity to move into a full-time position for well performing applicants 🔹 What We’re Looking For: As Customer Service Administrator you will need… * Excellent telephone skills – confident and professional on calls * Proficient IT skills – experience with Word, Outlook, and Excel is essential * Quick to learn new IT systems * Previous experience in a contact centre or similar customer service environment is advantageous 🔹 Important Notes: As Customer Service Administrator… * This role is fully phone-based in a contact centre environment – please only apply if comfortable with this * Full training will be provided * Candidates must have the right to work in the UK * If not a UK or Irish citizen, please confirm your visa type * Candidates on student visas are not eligible for this full-time role 🔹 Pre-Employment Screening for the Customer Service Administrator role Includes: * Proof of right to work and current address * Credit check (CCJs/IVAs must be declared – guidance provided if needed) * Employment/education referencing for the past 3 years * Proof of qualifications or work history A digital application form will be sent to all applicants. This must be completed promptly to begin the screening process. Please note: Due to the short-term nature of the role, we are unable to offer flexibility around childcare or personal commitments. If you or someone you know is looking for an opportunity like this, we’d love to hear from you, please share or apply
Customer Service Administrator employer: OPRA GROUP
Contact Detail:
OPRA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you feel more confident during the interview, especially when discussing your approach to managing customer queries.
✨Tip Number 2
Practice your phone manner by role-playing with a friend or family member. Focus on speaking clearly and professionally, as this is crucial for a phone-based role like the Customer Service Administrator position.
✨Tip Number 3
Brush up on your IT skills, particularly with Word, Outlook, and Excel. Being proficient in these applications will not only boost your confidence but also demonstrate your readiness for the administrative aspects of the job.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to tailor your responses during the interview, showing that you're genuinely interested in joining our team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telephone skills and any relevant customer service experience. Use specific examples that demonstrate your ability to handle calls professionally.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and mention why you are interested in this role. Highlight your IT skills and your ability to learn new systems quickly.
Prepare for the Screening Process: Be ready to provide proof of your right to work in the UK and any necessary documentation regarding your employment history and qualifications. Familiarise yourself with the pre-employment screening requirements.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at OPRA GROUP
✨Showcase Your Phone Skills
Since this role is heavily phone-based, practice your phone manner before the interview. Be prepared to demonstrate how you handle calls confidently and professionally, as this will be a key focus for the interviewer.
✨Familiarise Yourself with IT Systems
Brush up on your IT skills, especially with Word, Outlook, and Excel. You might be asked about your experience with these tools, so having specific examples ready can help you stand out.
✨Prepare for Customer Scenarios
Think of common customer service scenarios and how you would handle them. The interviewer may ask you to role-play or describe how you would manage difficult situations, so being prepared will show your problem-solving skills.
✨Understand the Company Culture
Research the company and its values. Understanding their approach to customer service and how they operate can help you align your answers with what they are looking for, making you a more appealing candidate.