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- Tasks: Handle and resolve customer complaints while ensuring fair treatment and positive outcomes.
- Company: Join a leading financial institution with a focus on customer excellence.
- Benefits: Competitive salary, performance bonuses, generous leave, and health benefits.
- Why this job: Make a real difference by advocating for customers and improving their experiences.
- Qualifications: Experience in complaints handling within FCA regulated environments is essential.
- Other info: Enjoy hybrid working options and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Complaints Handler with a background in a regulated financial services environment, ideally with specific knowledge of mortgage products or similar regulated offerings. Benefits as Complaints Handler include: * £32K DOE plus benefits including Bonus * Hybrid model: 5 days a week in the office for first 6 months during probation moving to Hybrid (3 days office). Role: Complaints Handler (Financial Services) Key Responsibilities: * Manage complaints from end to end, taking full ownership * Conduct detailed fact-finding, identify root causes, and carry out thorough investigations * Deliver fair and well-reasoned resolutions, including writing formal complaint responses and making final decisions * Liaise directly with customers as well as third parties such as the Financial Ombudsman Service (FOS) * Handle a wide range of complaint types, including both product-related issues (e.g. suitability of products) and service-related concerns (e.g. customer service experience) Requirements: * Proven experience handling complaints within a regulated financial services environment * Strong understanding of complaint handling processes from investigation through to resolution * Experience dealing with external bodies such as the FOS * Excellent written communication and decision-making skills Additional Information: This role requires a solid understanding of financial services regulations, particularly around product positioning, customer treatment, and complaint handling standards. There will be a learning curve, so prior regulated experience is essential. If you are detail-oriented, customer-focused, and confident managing complex cases independently, and love the sound of this Complaints Handler role, we’d love to hear from you
Complaints Handler employer: OPRA GROUP
Contact Detail:
OPRA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and complaints handling sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of DISP, CONC, and MCOBS rules. Show them you’re not just a candidate, but a subject matter expert ready to tackle their complaints head-on!
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will set you apart as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team. Plus, we love seeing familiar faces!
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaints handling, especially in FCA regulated environments. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Showcase Your Communication Skills: Since this role requires exceptional written communication, ensure your application is clear, concise, and free of errors. Use professional language that reflects your ability to handle customer complaints effectively, just like you would in the job.
Highlight Analytical Skills: Don’t forget to mention your analytical and presentation skills! We’re looking for someone who can report and resolve complaints efficiently, so give examples of how you've used these skills in past roles to achieve positive outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at OPRA GROUP
✨Know Your Regulations
Make sure you brush up on your knowledge of DISP, CONC, and MCOBS rules. Being able to discuss these regulations confidently will show that you understand the framework within which you'll be operating, and it’ll impress the interviewers.
✨Showcase Your Complaints Handling Skills
Prepare specific examples from your past experiences where you've successfully managed complaints. Highlight your analytical skills and how you’ve turned negative situations into positive outcomes, as this is crucial for the role.
✨Master Stakeholder Management
Think about times when you've had to influence stakeholders at different levels. Be ready to share these stories, focusing on your communication style and how you balanced business needs with customer interests.
✨Practice Your Presentation Skills
Since reporting is a key part of the job, practice presenting your findings clearly and concisely. You might even want to prepare a mock presentation to demonstrate your analytical skills and ability to communicate effectively.