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- Tasks: Provide top-notch customer service in freight forwarding, handling shipments and invoicing.
- Company: Join a dynamic team in the logistics industry with a focus on growth and collaboration.
- Benefits: Enjoy a competitive salary, great work-life balance, and a safe working environment.
- Why this job: Be part of a vital role that connects customers and suppliers in global trade.
- Qualifications: GCSE/O level education, customer service experience, and a passion for logistics.
- Other info: Flexible shifts available, with opportunities for career advancement and skill development.
The predicted salary is between 30000 - 40000 £ per year.
The Forwarder is part of the Freight Forwarding Department. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
Benefits:
- Competitive salary
- Great work-life balance and culture
- Career growth
- Safe place to work
- Pension
Key Activities:
- Completion of end-to-end Ocean Import forwarding activities as the individual role requires
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance and work closely with internal and external customers
- Focus on customer service. Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
- Use of Next Gen/MS office as requested. Ensure timely invoicing, job costing, customs entries and milestone updates using NextGen/MS Office within the required timeframe
- Support month-end department compliance and cost control
- Assist Senior Forwarders, Supervisor and Line Manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Adopt Best Practices and support rates reviews, with Operations Manager. Work closely with the Operations manager for Internal and external rates reviews.
- Maintain customer relationships and participate in customer reviews and development initiatives. Remain in contact with customers and suppliers to maintain relationships. Take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Uphold company AQ standards and clean desk policy
Preferred Experience and Knowledge:
- Educated to GCSE/O level standard or equivalent
- Business related experience
- Proven customer service record and experience
- Proven operational experience
- Knowledge of the international transportation and logistics industry, in export Air Sea Road operations.
- A knowledge and understanding of financials and impact on business
- A good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business
- Problem solving skills
- Ability to read and understand an SOP
- Profitability and result-oriented and always looking for improvement in our business processes
- Team oriented and quality focus
- Flexible in approach and happy to work shifts as required including weekends
If you think this Forwarder job is for you, please apply, we'd love to chat to you.
Forwarder in Basildon employer: OPRA GROUP
Contact Detail:
OPRA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forwarder in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transportation industry. Attend events, join online forums, or even connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and operational processes. Think about your past experiences and how they relate to the Forwarder role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the fast-paced environment of freight forwarding.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Forwarder in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the Forwarder role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the freight forwarding industry and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've successfully resolved customer queries or improved processes. We love candidates who can think on their feet and bring solutions to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at OPRA GROUP
✨Know Your Stuff
Make sure you brush up on your knowledge of the international transportation and logistics industry. Be ready to discuss your experience with ocean import forwarding activities and how you've handled customer service in the past.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples of how you've resolved customer queries or improved customer relationships. Highlight your problem-solving skills and any specific situations where you went above and beyond.
✨Familiarise Yourself with SOPs
Understand the importance of following strict SOPs and KPIs in the freight forwarding process. Be prepared to discuss how you ensure compliance and meet deadlines in your previous roles.
✨Get Comfortable with Tech
As the job involves using NextGen and MS Office, make sure you're familiar with these tools. You might be asked about your experience with invoicing, job costing, and reporting, so have some examples ready to share.