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Customer Success Manager Location: Woking area (office-based)Salary: £36,000–£46,000 per yearJob Type: Full-time, Permanent, Office-BasedA growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, measurable value from IT and cloud services. This is not a technical support or sales role. The focus is on client outcomes, engagement, retention, and long-term success.
As a Customer Success Manager, you will act as the primary advocate for your clients, guiding them through onboarding, helping them understand the services they receive, and ensuring those services align with their business goals.
What you'll be doing
- Build strong, long-term relationships with a portfolio of client accounts
- Act as the main non-technical point of contact for service experience and engagement
- Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services
- Ensure clients clearly understand their services and how they support business outcomes
- Drive adoption of services, xgikmsk tools, and best practices to maximise client value
- Lead regular service review meetings, clearly demonstrating value, trends, and improvement opportunities
- Translate service metrics and operational data into clear, client-friendly insights
- Work closely with service delivery, technical, and account teams Please click on the apply button to read the full job description
Customer Success Manager employer: OPR
Join a leading international business in the flavours and fragrances industry, where your role as a Quality Control Laboratory Analyst will be supported by a culture of innovation and excellence. With a commitment to employee growth, you'll have access to advanced analytical techniques and a collaborative work environment in our state-of-the-art facility in Chertsey. Enjoy competitive salary packages and the opportunity to contribute to high-quality natural products while being part of a dedicated team that values quality and technical expertise.
