Make your application after reading the following skill and qualification requirements for this position.
Customer Service Advisor
Temp to Perm - Guildford - £28,000
We're recruiting on behalf of a well-established and growing organisation looking for a Customer Service Advisor to join their friendly and supportive team in Guildford. This is a varied role where you'll be the key point of contact for customers, engineers and service partners, ensuring enquiries and service requests are handled efficiently from start to finish.
This is an excellent opportunity for someone with strong customer service skills who enjoys problem-solving, working as part of a team and providing an exceptional customer experience.
This is a temp to perm position so we are looking for candidate who can start immediately or with a week's notice.
Your responsibilities will include:
- Responding to customer enquiries and resolving issues via phone and email.
- Coordinating engineer appointments and ensuring service visits are arranged promptly.
- Liaising with external service partners and internal technical teams to ensure jobs are completed.
- Monitoring outstanding jobs and following them through to completion.
- Chasing outstanding paperwork and invoices.
- Processing job updates and maintaining accurate records on the company system.
- Arranging parts deliveries and collections with the warehouse and engineers.
- Providing customers with product and service information.
- Supporting warranty administration and maintaining accurate customer data.
- Assisting with the administration of engineer training events.
- Providing general administrative support to the wider customer service team.
About You
- Previous experience in a customer service, customer support or call centre environment. xgikmsk
- Excellent communication skills, both written and verbal.
- Strong organisational skills with great atte Please click on the apply button to read the full job description
Customer Service Advisor employer: OPR
Join a leading international business in the flavours and fragrances industry, where your role as a Quality Control Laboratory Analyst will be supported by a culture of innovation and excellence. With a commitment to employee growth, you'll have access to advanced analytical techniques and a collaborative work environment in our state-of-the-art facility in Chertsey. Enjoy competitive salary packages and the opportunity to contribute to high-quality natural products while being part of a dedicated team that values quality and technical expertise.
