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- Tasks: Build strong client relationships and ensure they achieve value from IT services.
- Company: Join a growing international Managed Service Provider with a focus on customer success.
- Benefits: Competitive salary, opportunity for influence, and a supportive team environment.
- Why this job: Shape customer experiences and drive long-term success in a dynamic role.
- Qualifications: Experience in Customer Success or Account Management is essential.
- Other info: Work closely with experienced teams and enjoy real career growth opportunities.
The predicted salary is between 36000 - 46000 £ per year.
A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, measurable value from IT and cloud services. This is not a technical support or sales role. The focus is on client outcomes, engagement, retention, and long-term success.
What you'll be doing:
- Build strong, long-term relationships with a portfolio of client accounts
- Act as the main non-technical point of contact for service experience and engagement
- Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services
- Ensure clients clearly understand their services and how they support business outcomes
- Drive adoption of services, tools, and best practices to maximise client value
- Lead regular service review meetings, clearly demonstrating value, trends, and improvement opportunities
- Translate service metrics and operational data into clear, client-friendly insights
- Work closely with service delivery, technical, and account teams to ensure alignment
- Identify risks, dissatisfaction, or churn indicators early and take proactive action
- Act as the internal voice of the customer, ensuring feedback is heard and acted upon
- Support contract renewals by ensuring clients clearly see the value being delivered
- Contribute to the ongoing improvement of customer success processes, reporting, and playbooks
What we're looking for:
- Proven experience in Customer Success, Account Management, or Service Relationship Management
- Experience in an MSP, SaaS, or IT services environment is highly desirable
- Excellent communication and stakeholder management skills
- Ability to interpret service data and explain it clearly to non-technical audiences
- Strong organisational skills with the ability to manage multiple client relationships
- Confidence handling challenging conversations in a calm, professional manner
Key attributes for success in this role:
- A genuine client-first mindset focused on long-term outcomes
- Proactive and naturally alert to potential issues before they escalate
- Calm, empathetic, and professional under pressure
- Comfortable working cross-functionally to get things done
- Commercially aware, without being sales-driven
- Takes ownership and follows through on commitments
Why apply?
- Join a growing, forward-thinking MSP with an international client base
- Play a key role in shaping customer experience and long-term client success
- Work closely with experienced service delivery and technical teams
- A role with real influence, ownership, and impact
Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CVs. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Customer Success Manager in Surrey employer: OPR Resourcing Specialists
Contact Detail:
OPR Resourcing Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client relationships and service delivery. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your success stories! When you get the chance to chat with potential employers, share specific examples of how you've driven client value in previous roles. We want to see that client-first mindset in action!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest reiterating your enthusiasm for the role and how you can contribute to their customer success goals.
We think you need these skills to ace Customer Success Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in building client relationships and managing accounts, as these are key for us. Use specific examples that showcase your skills in ensuring client satisfaction and success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and how you can contribute to our team. Be sure to mention any relevant experience in MSP or IT services, and how you’ve driven value for clients in the past.
Showcase Your Communication Skills: As a Customer Success Manager, communication is everything! In your application, demonstrate your ability to convey complex information clearly. Use straightforward language and avoid jargon, so we can see how well you’d connect with our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, you’ll find all the info you need about our company and values there!
How to prepare for a job interview at OPR Resourcing Specialists
✨Know Your Clients
Before the interview, research the company’s client base and understand their services. This will help you demonstrate your ability to build strong relationships and show that you’re genuinely interested in how clients achieve value from IT and cloud services.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight situations where you translated complex data into clear insights for non-technical audiences, as this is crucial for a Customer Success Manager role.
✨Be Proactive About Problem-Solving
Think of instances where you identified potential issues before they escalated. Be ready to discuss how you took proactive measures to ensure client satisfaction and retention, showcasing your client-first mindset.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage multiple client relationships simultaneously. Share specific strategies or tools you use to stay organised and ensure that all clients receive the attention they need for long-term success.
