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- Tasks: Build strong client relationships and ensure they achieve value from IT services.
- Company: Join a growing international Managed Service Provider with a focus on customer success.
- Benefits: Competitive salary, opportunity for influence, and a supportive team environment.
- Why this job: Shape customer experiences and drive long-term success in a dynamic role.
- Qualifications: Experience in Customer Success or Account Management, excellent communication skills.
- Other info: Work closely with experienced teams and enjoy real ownership of client outcomes.
The predicted salary is between 36000 - 46000 £ per year.
A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, measurable value from IT and cloud services. This is not a technical support or sales role. The focus is on client outcomes, engagement, retention, and long-term success.
As a Customer Success Manager, you will act as the primary advocate for your clients, guiding them through onboarding, helping them understand the services they receive, and ensuring those services align with their business goals.
What you'll be doing:
- Build strong, long-term relationships with a portfolio of client accounts
- Act as the main non-technical point of contact for service experience and engagement
- Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services
- Ensure clients clearly understand their services and how they support business outcomes
- Drive adoption of services, tools, and best practices to maximise client value
- Lead regular service review meetings, clearly demonstrating value, trends, and improvement opportunities
- Translate service metrics and operational data into clear, client-friendly insights
- Work closely with service delivery, technical, and account teams to ensure alignment
- Identify risks, dissatisfaction, or churn indicators early and take proactive action
- Act as the internal voice of the customer, ensuring feedback is heard and acted upon
- Support contract renewals by ensuring clients clearly see the value being delivered
- Contribute to the ongoing improvement of customer success processes, reporting, and playbooks
What we're looking for:
- Proven experience in Customer Success, Account Management, or Service Relationship Management
- Experience in an MSP, SaaS, or IT services environment is highly desirable
- Excellent communication and stakeholder management skills
- Ability to interpret service data and explain it clearly to non-technical audiences
- Strong organisational skills with the ability to manage multiple client relationships
- Confidence handling challenging conversations in a calm, professional manner
Key attributes for success in this role:
- A genuine client-first mindset focused on long-term outcomes
- Proactive and naturally alert to potential issues before they escalate
- Calm, empathetic, and professional under pressure
- Comfortable working cross-functionally to get things done
- Commercially aware, without being sales-driven
- Takes ownership and follows through on commitments
Why apply?
- Join a growing, forward-thinking MSP with an international client base
- Play a key role in shaping customer experience and long-term client success
- Work closely with experienced service delivery and technical teams
- A role with real influence, ownership, and impact
Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website.
Customer Success Manager in Woking employer: OPR Ltd
Contact Detail:
OPR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. Building relationships can lead to referrals and insider info about job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and think about how you can help clients achieve success. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to explain complex ideas simply. Role-play with a friend or record yourself to refine your delivery and ensure you come across as confident and clear.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in customer success.
We think you need these skills to ace Customer Success Manager in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in building client relationships and any relevant achievements that showcase your ability to drive client success.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success. Share specific examples of how you've helped clients achieve their goals, and don’t forget to mention why you want to join our team at StudySmarter!
Showcase Your Communication Skills: Since this role is all about client engagement, make sure your application reflects your excellent communication skills. Use clear, concise language and avoid jargon to demonstrate your ability to explain complex concepts simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OPR Ltd
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. This will help you demonstrate your ability to build strong relationships and show that you’re genuinely interested in helping clients achieve their goals.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight your ability to translate complex service data into clear insights for non-technical audiences, as this is crucial for a Customer Success Manager.
✨Demonstrate Proactivity
Think of instances where you identified potential issues before they escalated. Share these stories during the interview to illustrate your proactive mindset and your commitment to ensuring long-term client success.
✨Align with Company Values
Familiarise yourself with the company’s mission and values. During the interview, express how your approach to customer success aligns with their focus on client outcomes and engagement, showing that you’re a great fit for their team.
