At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth service delivery.
- Company: Join a supportive and growing organisation in Guildford.
- Benefits: Enjoy 22 days holiday, private healthcare, and free on-site parking.
- Other info: Monday to Friday role with excellent career progression opportunities.
- Why this job: Perfect for problem-solvers who love helping others and working in a team.
- Qualifications: Experience in customer service and good Microsoft Office skills required.
The predicted salary is between 25549 - 31227 £ per year.
Customer Service Advisor Permanent - Guildford - £28,000 We're recruiting on behalf of a well-established and growing organisation looking for a Customer Service Advisor to join their friendly and supportive team in Guildford.
This is a varied role where you'll be the key point of contact for customers, engineers and service partners, ensuring enquiries and service requests are handled efficiently from start to finish.
This is an excellent opportunity for someone with strong customer service skills who enjoys problem-solving, working as part of a team and providing an exceptional customer experience.
This is a temp to perm position so we are looking for candidate who can start immediately or with a week's notice.
Responding to customer enquiries and resolving issues via phone and email.
Coordinating engineer appointments and ensuring service visits are arranged promptly.
Liaising with external service partners and internal technical teams to ensure jobs are completed.
Monitoring outstanding jobs and following them through to completion.
Arranging parts deliveries and collections with the warehouse and engineers.
Providing customers with product and service information.
Supporting warranty administration and maintaining accurate customer data.
Assisting with the administration of engineer training events.
Providing general administrative support to the wider customer service team.
About You Previous experience in a customer service, customer support or call centre environment.
Good Microsoft Office skills, particularly Excel.
Previous experience coordinating engineers, service appointments or working within a technical or manufacturing environment would be advantageous but is not essential. 22 days holiday, increasing with length of service.
Monday to Friday, 8:00am - 4:30pm (40 hours per week).
Free on-site parking.
Private healthcare after two full calendar years of service.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website.
Customer Training Support Advisor in Guildford employer: OPR Ltd
As a Workshop Supervisor in the vibrant entertainment industry, you will thrive in a dynamic work environment that values creativity and teamwork. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to exciting projects. Located in a bustling area, we foster a supportive culture that encourages innovation and collaboration among our dedicated staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OPR Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OPR Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Training Support Advisor in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OPR Ltd:Your cover letter is your chance to shine! Tell us why you want to work at OPR Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OPR Ltd!
How to prepare for a job interview at OPR Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
