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- Tasks: Join our team as a 2nd Line Support Engineer, assisting high-profile users and managing IT tools.
- Company: LA International is a leading ICT Recruitment and Project Solutions Consultancy with global reach.
- Benefits: Competitive rate of £350+, diverse work environment, and opportunities for career growth.
- Why this job: Be part of an award-winning company making a real impact in the tech industry.
- Qualifications: Experience with ITSM Tooling, Event Management, and effective communication skills required.
- Other info: Shift work required; candidates with high-level security clearance are encouraged to apply.
The predicted salary is between 42000 - 60000 £ per year.
We are seeking a 2nd Line System Administrator to join our team of 2nd and 3rd Line engineers. Your responsibilities will include assisting a high-profile user community, maintaining daily contact with customers and stakeholders, and utilizing the IT Service Management Toolset. Monitoring Event Management tooling, triage, and escalation are critical aspects of this role.
Required Skills:
- ITSM Tooling
- Event Management Tooling (SolarWinds and SCOM)
- MECM
- SCCM
- Effective communication
Additional Details:
- Target Start Date: ASAP
- Target End Date: 30/11/25
- Recruitment Type: Contractor
- Rate: £350+
- Location: Basingstoke (Travel to customer site required)
- Clearance Required: DV
- Working Pattern: Shift work (0700 - 1500 or 1100 - 1900)
Due to the urgency of this position, candidates with or who have previously held high-level security clearance are encouraged to apply. Successful applicants will be required to obtain security clearance, which can take up to 18 weeks.
We welcome applications from diverse backgrounds and experiences.
DV 2nd Line Support Engineer employer: Opplæringskontoret for Offshore fag
Contact Detail:
Opplæringskontoret for Offshore fag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific ITSM and Event Management tools mentioned in the job description, like SolarWinds and SCOM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since effective communication is key for this role, practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully communicated with customers or stakeholders in past roles.
✨Tip Number 3
Highlight any previous experience you have with high-level security clearance. If you’ve held a DV clearance before, make sure to mention it, as this could significantly boost your chances of landing the job.
✨Tip Number 4
Be prepared for shift work by demonstrating your flexibility and willingness to adapt to different working hours. Mention any previous experience with shift patterns in your discussions to show you're ready for the demands of the role.
We think you need these skills to ace DV 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the 2nd Line Support Engineer position. Tailor your application to highlight your relevant experience with ITSM tooling, event management, and effective communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved 2nd line support, particularly any experience with SolarWinds, SCOM, MECM, or SCCM. Use specific examples to demonstrate your expertise in these areas.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples of how you've successfully interacted with customers and stakeholders in past positions. This could include resolving issues, providing updates, or collaborating with teams.
Prepare for Security Clearance: Mention your eligibility for security clearance in your application. If you have previously held high-level security clearance, make sure to highlight this, as it may strengthen your application given the urgency of the position.
How to prepare for a job interview at Opplæringskontoret for Offshore fag
✨Know Your Tools
Familiarise yourself with the ITSM and Event Management tools mentioned in the job description, such as SolarWinds and SCOM. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Communicate Effectively
Since effective communication is a key requirement, practice articulating your thoughts clearly. Think of examples where you successfully communicated technical information to non-technical stakeholders.
✨Understand Security Clearance
Given the DV clearance requirement, be ready to discuss your understanding of security protocols and any previous experience you have with high-level security clearance. This shows your awareness of the importance of security in this role.
✨Prepare for Shift Work
As the role involves shift work, be prepared to discuss your flexibility and willingness to adapt to different working hours. Highlight any past experiences where you've successfully managed shift patterns.
