Head of Service Delivery, EMEA

We have an outstanding benefits package which includes:

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance

Your role

The Regional Head of Service Delivery drives exceptional, efficient service delivery across the region by aligning business needs with operational execution. This leader oversees a high‑performing team, establishes scalable processes, and champions a superior client experience. As a key contributor to Invesco’s regional strategy, the role shapes the IDS (Investment and Distribution Services) vision and ensures strong partnership and leadership across all EMEA businesses.

Key Responsibilities

• Leads the IDS EMEA regional team in the delivery of service commitments
• Responsible for regional performance of operations and service delivery, including regulatory reporting
• Work with investment and distribution teams to understand the scope of services, capacity and capabilities needed, roles and responsibilities, timelines, etc.
• Understand, communicate, resolve, and/or escalate regional business issues
• Work across teams to deliver on service delivery commitments
• Advocate for the needs of the business across IDS and Tech and Ops, and remove obstacles to progress
• Single point of contact for the regional investment and distribution teams
• Energise IDS teams in the region by encouraging staff to leverage the full range of their talents to enhance business results; focus on creating developmental experiences to broaden the team’s capabilities
• While taking advantage of the firm’s global footprint, work closely with global functional team leaders to provide matrix support to Investment Services teams in the region
• Thought leader who creates an innovative work environment that raises the bar on the way the organisation meets business needs
• Identifies and manages multiple change opportunities to measurably improve the quality of investment services for Invesco’s clients and internal organisation
• Defines and monitors appropriate metrics to measure progress
• Represent the Investment Services organisation to the EMEA executive management, relevant boards, and local regulators as required
• As a member of the IDS Leadership Team (IDSLT), help set global strategy, regional strategy, and act as the conduit between EMEA business priorities and the global operations team
• Practice effective risk and control management for in-scope responsibilities

What you can bring

• Extensive experience in the financial services and asset management industry; ideally with substantial experience at a senior leadership level
• Possesses a clear and deep understanding of the organisation’s operations across functions, client types, investment products, etc.
• Deep knowledge of the asset management industry
• Viewed as a regulatory expert, ensures proper strategies and execution against regulatory requirements are met
• Strong understanding of relevant EMEA focused regulations (to include CASS and IMR), with experience implementing, monitoring, and reporting for these regulations
• Must stay up to date on industry, market, and regulatory changes – seeing through implementation of associated change
• Exceptional leadership skills in order to motivate, coach/mentor and lead their team effectively
• Works well as part of a team, to take on tasks to help colleagues, and to be of assistance or offer guidance to other members of staff
• Experience creating and executing effective change management, leading others through change
• Analytical skills with the ability to ingest and interpret information from numerous sources, in order to articulate the needs of the business
• The ability to make timely, data driven decisions that may not be completely informed
• Aptitude to understand the broad range of services provided and required by Invesco and provide solutions for the effective delivery of services
• Exceptional interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service
• Has influence, respect, and the ability to navigate barriers within the organisation
• Ability to think in a broad, yet structured way, with a focus on both client experience and financials
• Able to get along well with others. Is a good listener, and is solutions oriented in nature.
• Strategic thinking and ability to translate strategy into execution
• Open minded, flexible, and willing to listen for other people’s opinion

Disability Confident Scheme

Applicants who opt in to the Disability Confident Scheme and meet the criteria for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting‑in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme. The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time. To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us confirming your wish to opt‑in, alongside your contact details and the title of the role you wish to apply for.

Employment Information

• Full Time / Part Time: Full time
• Worker Type: Employee
• Job Exempt (Yes / No): Yes

Workplace Model

Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.

Adjustments

If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e‑mail to emea- Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments).

Our Commitment to the Community and Environmental, Social and Governance Investing

We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.

Recruitment Agencies

Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.

Regulatory

This position may fall in-scope of one or multiple regimes/directives.