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- Tasks: Support daily admin tasks and client communications in a dynamic office environment.
- Company: Join Opos Limited, a tech-driven BPO with a focus on people.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a supportive team culture.
- Other info: Friendly team, structured buddy system, and exposure to various business functions.
- Why this job: Kickstart your career with full training and clear progression opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 26325 - 26325 £ per year.
Opos Limited is a technology-led BPO and FCA regulated debt recovery business with a major focus on the value of our people proposition. Based in Dumbarton, near Glasgow, we operate across multiple partners with a presence across various sectors; both regulated and non-regulated. We are primarily a consumer-focused business; however, we do have some presence in commercial collections and are currently growing this side of the business.
Role Purpose: This is an entry-level, office-based role working across Business Support and Client Services. No previous experience is required — full training will be provided. You will support day-to-day administrative tasks, customer and client communications, and internal operational processes. This role offers variety and exposure to different areas of the business, making it ideal for someone looking to build a long-term career in a professional, regulated environment. You will be trained gradually and supported throughout, with clear processes and guidance in place.
Training & Support: Full training will be provided, including one-to-one support from an experienced team member through our buddy training approach. You will learn the role step-by-step, with ongoing support to help you build confidence and understanding as you progress.
Key Responsibilities (High-Level):
- Managing shared mailboxes, emails, letters, and general correspondence
- Supporting daily administrative and operational tasks
- Assisting with document handling, data updates, and record keeping
- Supporting internal teams with routine processes and requests
- Helping ensure tasks are completed accurately and in line with procedures
- Call handling
Client Services:
- Supporting customer and client communications across different channels
- Assisting with basic client requests and service queries
- Helping prepare information, updates, and routine reports
- Supporting client onboarding and ongoing service delivery
- Working with colleagues to ensure a positive, professional client experience
You will not be expected to carry out all tasks independently from day one — training and support will be provided throughout.
What We're Looking For: We're looking for the right attitude and willingness to learn. You'll be someone who:
- Is organised, reliable, and keen to learn
- Has good written and verbal communication skills
- Is comfortable using computers and learning new systems
- Can follow processes and pay attention to detail
- Works well both independently and as part of a team
Previous experience in administration, customer service, or office-based roles is helpful but not essential.
What We Offer:
- Full training with a structured buddy system
- A supportive, friendly team environment
- Clear processes and guidance
- Exposure to both Business Support and Client Services functions
- Opportunities to develop skills and progress within the business
- A varied role
- Yearly Salary starting at £26,325 (£13.50 per hour)
- Structured career progression to move into a higher-level position
- 28 Days Paid Holiday with opportunity to earn additional leave based on tenure
- Paid Half Day for Birthday
- Employee Of the Month Scheme
- Refer a Friend Scheme
- NEST pension scheme
- Internal Incentive programme
- Free car parking & local access to transport links
Job Types: Full-time, Permanent
Pay: From £26,325.00 per year
Benefits: Additional leave, Casual dress, Company pension, Free parking, On-site parking
Work Location: In person
Business Support employer: Opos Limited
Contact Detail:
Opos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Opos Limited. Understand their values, mission, and the sectors they operate in. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to business support and client services. Think about how your skills align with the role and be ready to share examples of how you can contribute to the team.
✨Tip Number 3
Show off your personality! Opos is looking for someone with the right attitude and willingness to learn. Be yourself during the interview and let your enthusiasm shine through. They want to see that you’re a good fit for their friendly team environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Support
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are excited about the opportunity to learn and grow with us. A little enthusiasm can go a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and attitude align with what we’re looking for. Mention your organisational skills and willingness to learn, as these are key traits we value at Opos.
Keep It Clear and Concise: We appreciate clarity in applications. Use straightforward language and get to the point quickly. This shows us that you can communicate effectively, which is super important for the Business Support role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Opos Limited
✨Know the Company
Before your interview, take some time to research Opos Limited. Understand their values, services, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Your Willingness to Learn
Since this is an entry-level role, emphasise your eagerness to learn and grow. Be prepared to discuss how you adapt to new situations and your approach to acquiring new skills, especially in a tech-driven environment.
✨Highlight Your Communication Skills
As the role involves client communications, be ready to demonstrate your written and verbal communication skills. You might want to prepare examples of how you've effectively communicated in past experiences, even if they are from school or personal projects.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for progression within the company. This shows that you’re serious about your future with them and helps you gauge if it’s the right fit for you.