At a Glance
- Tasks: Create unforgettable experiences for guests at a luxury country hotel.
- Company: Join a prestigious luxury hotel in beautiful West Dorset.
- Benefits: Competitive salary, staff accommodation, and flexible shifts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the face of hospitality and make every guest feel special.
- Qualifications: Experience in luxury hospitality and excellent communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Oplu is leading the search for a Guest Relations Executive to join the Front of House team at a distinguished luxury country hotel and retreat in West Dorset.
This is a hands-on, high-touch guest experience role covering Reception, Marketing, Hospitality, and event support.
The successful candidate will lead the daily morning meeting, coordinate VIP and Media / PR trips, and act as the guest's primary point of contact across every department.
The role
- Warm, personalised guest arrival, orientation, and departure
- Mews profile management, guest preferences, and post-stay follow-up
- Complaint and incident handling with discretion
- Daily morning meeting leadership across all departments
- On-the-day management of VIP stays, live events, and Media / PR trips
- On-site F&B service support
- Children's activity programming and seasonal events
- The brief
- Boutique or luxury hotel, country house, or private members' club background
- Excellent guest-facing communication and presentation
- Mews (or comparable PMS) fluency, POS, digital booking platforms
- Basic Food Hygiene, HACCP, First Aid at Work, Fire Safety, Personal Alcohol Licence
- Full driving licence and own car
- Flexible shift pattern including evenings, weekends, and holidays
- Right to live and work in the UK
Compensation
£30,000-£35,000 per annum (dependent on experience). Staff accommodation available in nearby Bridport.
Guest Relations Executive, Luxury Country Hotel, West Dorset employer: Oplu (formerly Chace People)
Oplu is an exceptional employer that values its employees by fostering a dynamic work culture where innovation and collaboration thrive. With competitive compensation and bonus opportunities, along with a commitment to professional growth, employees are encouraged to develop their skills in a supportive environment. Located in vibrant London or picturesque Jersey, Oplu offers a unique blend of career advancement and work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Oplu (formerly Chace People) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive, Luxury Country Hotel, West Dorset
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oplu (formerly Chace People). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oplu (formerly Chace People)
Don't be shy about reaching out to Oplu (formerly Chace People) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Executive, Luxury Country Hotel, West Dorset
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oplu (formerly Chace People) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oplu (formerly Chace People)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
