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- Tasks: Lead luxury property services and ensure exceptional client experiences for UHNW clients.
- Company: Renowned super prime property developer with a focus on luxury residences worldwide.
- Benefits: Competitive salary, dynamic work environment, and opportunities for international travel.
- Why this job: Join a prestigious company and make a real impact in luxury property management.
- Qualifications: Fluent French, experience in luxury property management, and strong leadership skills.
- Other info: Exciting role with excellent career growth and the chance to work globally.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are seeking an experienced and dynamic French‑speaking Client Services Lead on behalf of our client, a renowned super prime property developer and estate management company specialising in exceptional luxury residences across the globe. This role collaborates closely with the wider Client Services team to deliver world‑class service and operational excellence to an ultra‑high‑net‑worth (UHNW) client portfolio, ensuring every property visit is seamless and exceptional.
The successful candidate will oversee international property portfolios, manage client visits, coordinate staff recruitment, and deliver bespoke services to individual clients while maintaining consistency across global estates. You will liaise with house managers, estate managers, and trusted suppliers to guarantee the highest service standards. Fluency in French is essential.
Must‑have Requirements:- Fluent French language skills (written and spoken) – essential requirement
- Proven experience in property management and concierge/lifestyle services within the UHNW or luxury sector
- Ideally proven experience within a Family Office environment
- Excellent organisational and time‑management skills, thriving under pressure and competing priorities
- Strong leadership and line management experience, with the ability to guide, support and challenge teams effectively
- Strategic thinker with expertise in resourcing, operations, and service improvement
- Experience managing supplier relationships, recruitment processes, and vendor performance
- Exceptional communication skills, capable of liaising with UHNW clients, property teams, and external partners
- Proactive, solutions‑oriented, and detail‑focused approach
- Calm and professional under pressure, managing multiple projects across international properties
- Flexibility to be on‑call and responsive to client needs
- Willingness to travel internationally as required
- Deliver an exceptional standard of client service while identifying opportunities for innovation and improvement
- Lead and coordinate client visits to ensure a flawless and enjoyable experience across all residences
- Provide tailored services to individual clients while maintaining consistency across global portfolios
- Act as first point of contact for client requests, ensuring swift, proactive resolutions
- Identify and present ideas for service enhancement and value‑add initiatives
- Manage procurement of operational supplies and equipment across all international properties
- Advise house and estate managers on resourcing strategies for each property
- Proactively manage temporary and permanent recruitment, ensuring exemplary staffing levels
- Oversee and evaluate supplier and agency performance, ensuring alignment with best practice standards
- Develop and maintain relationships with preferred luxury suppliers and vendors
- Negotiate and monitor supplier performance to maintain best‑in‑class service levels
- Hold overall responsibility for properties within your portfolio
- Line‑manage house and estate managers, ensuring consistent delivery and performance
- Conduct regular property reporting to highlight opportunities, risks, and improvements
- Advise project teams on maintenance, repairs, and enhancements to improve client experience
- Ensure robust document management, reporting systems, and process improvements
Due to the high volume of applications, we can only contact candidates shortlisted for interview. If you do not hear from us within two weeks, please assume your application has been unsuccessful on this occasion.
French speaking Luxury Property Portfolio & Client Services - Lead employer: Oplu (formerly Chace People)
Contact Detail:
Oplu (formerly Chace People) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Luxury Property Portfolio & Client Services - Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury property sector and let them know you're on the hunt for a role. Attend industry events or join relevant online groups to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its portfolio thoroughly, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your French language skills – it’s a must for this role!
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your previous work in property management and client services. Include any successful projects or client testimonials that demonstrate your ability to deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace French speaking Luxury Property Portfolio & Client Services - Lead
Some tips for your application 🫡
Show Off Your French Skills: Since fluency in French is a must, make sure to highlight your language skills right at the top of your application. Use clear and confident language to demonstrate your proficiency, and don’t shy away from including any relevant experiences where you’ve used your French in a professional setting.
Tailor Your Experience: We want to see how your past experiences align with the luxury property sector. Be specific about your roles in property management or concierge services, and share examples that showcase your ability to handle UHNW clients. The more tailored your application, the better!
Highlight Your Leadership Skills: This role requires strong leadership, so don’t forget to mention your experience managing teams. Share stories that illustrate how you’ve guided and supported your team members, especially in high-pressure situations. We love seeing proactive leaders who can inspire others!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Oplu (formerly Chace People)
✨Master the Luxury Language
Since this role requires fluency in French, make sure you brush up on your language skills. Practice speaking about luxury property management and client services in French, as it will help you communicate effectively during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in property management and concierge services. Be ready to discuss how you've handled UHNW clients and what strategies you've implemented to enhance their experience.
✨Demonstrate Leadership Skills
This position involves leading teams and managing supplier relationships. Think of instances where you've successfully guided a team or improved service delivery. Highlight your leadership style and how it aligns with the company's values.
✨Be Proactive and Solutions-Oriented
During the interview, showcase your proactive approach by discussing how you've identified and solved problems in previous roles. Share ideas for service enhancements that could benefit the company, demonstrating your strategic thinking.
