Senior Office Manager for Single Family Office in London

Oplu is seeking an experienced and diplomatic Family Office Manager to oversee operations for a small, prestigious single family office based in central London. This role provides an exceptional opportunity to lead a small, dedicated team while ensuring the smooth running of daily operations across both property management and lifestyle services. The ideal candidate will bring strong administrative skills, project management experience, strategic leadership, and meticulous attention to detail to ensure seamless service delivery across all aspects of the family's interests.

As Family Office Manager, you will serve as the most senior on-site representative, directly liaising with family Principals while coordinating lifestyle services, managing property portfolios, addressing various operational needs, and leading a team of five professionals. This position requires someone with exceptional interpersonal skills, proven management experience, and the ability to navigate complex approval processes with discretion and professionalism.

Key Responsibilities:

• Perform routine and pre-visit checks for office and property needs across the family's extensive London portfolio.
• Oversee and maintain schedules for property services, rental contracts, and contractors for all family properties.
• Lead a team of three professionals across operations, providing direction, oversight, and professional development.
• Serve as the primary point of contact between the family Principals and the office, communicating effectively across cultural contexts.
• Manage administrative support, including filing systems, key storage, and assisting with accounting documentation as needed.
• Coordinate with property management companies, vendors, and domestic staff (housekeepers, butlers, chefs, nannies).
• Direct comprehensive concierge services including personal shopping, transport bookings, logistics, restaurant reservations, and exclusive social event planning (Ascot, Summer Season).
• Ensure the office environment is maintained to the highest standards, including supervision of cleaning staff.
• Manage office supplies, telecommunications systems, and facilitate domestic and international postage requirements.
• Navigate approval processes with family Principals, demonstrating persistence and diplomatic problem-solving skills.
• Organize team gatherings and events to foster a positive office culture.
• Problem-solve daily challenges efficiently and contribute to overall team effectiveness.
• Uphold the highest standards of confidentiality, integrity, and ethical conduct in all aspects of operation.

Requirements:

• Minimum 8-10 years of relevant experience.
• Proven leadership experience managing small teams with demonstrable results.
• Excellent communication skills with the ability to interact effectively with UHNW individuals.
• Cultural sensitivity and experience working with international families and business practices.
• Strong problem-solving abilities with resourcefulness and perseverance when facing challenges.
• Impeccable discretion and professionalism with the highest ethical standards.
• Exceptional organizational and time management skills.
• Advanced proficiency in Microsoft Office suite and relevant property management systems.
• Experience in luxury hospitality, concierge services, or high-end property management highly desirable.
• London-based with availability for urgent weekend and evening "out of hours" duties as required.

Please note: Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are successfully shortlisted. If you have not heard from us within 14 days of submitting your application, please assume that you have not been successful on this occasion.