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- Tasks: Welcome patients and manage front desk operations in a fast-paced healthcare environment.
- Company: Join Ophthalmic Consultants of Boston, a leading eye care provider dedicated to patient satisfaction.
- Benefits: Enjoy health insurance from day one, paid time off, and a 401(k) plan with company contributions.
- Why this job: Be the first point of contact for patients and contribute to a positive office culture.
- Qualifications: High School diploma required; 1-2 years in healthcare or customer service preferred.
- Other info: Bilingual skills and Epic experience are a plus; must be fully vaccinated.
The predicted salary is between 36000 - 60000 £ per year.
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Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Falmouth office with travel to Sandwich location as needed. Schedule is Monday through Friday; 40 hours per week.
Key Responsibilities:
- Greet and register patients promptly and courteously upon arrival
- Verify and update patient demographics and insurance information
- Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services
- Collect co-pays, deductibles, and outstanding balances at check-in and check-out
- Assist patients with past due balances, explaining payment options and processing transactions
- Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments
- Follow up on appointments to minimize no-shows and maximize productivity
- Address patient inquiries in person with professionalism and care
- Collaborate with clinical staff and management to ensure optimal patient flow
- Take initiative in solving problems and escalating issues when needed
- Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges
Ideal Candidate:
- A High School Degree or GED
- Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position
- Proven experience with insurance verifications and patient billing
- Must have a working knowledge of computer and respect for confidentiality.
- Must be able to work in a fast-paced environment, paying close attention to detail
- Epic experience a plus.
- Bilingual skills a plus
Benefits Offered:
- Health & Dental Insurance- eligible 1st day of employment
- Paid time off and paid holidays
- Health & Dependent Reimbursement Accounts
- 401(k) Plan with company contribution
- Company paid Life and LTD Insurance
- Employee discounts
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
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Medical Front Desk Representative employer: Ophthalmic Consultants of Boston
Contact Detail:
Ophthalmic Consultants of Boston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Front Desk Representative
✨Tip Number 1
Familiarise yourself with common insurance plans and their coverage details. This knowledge will not only help you during the interview but also demonstrate your readiness to handle patient inquiries effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios you might encounter at the front desk. This will prepare you for addressing patient concerns and managing appointments efficiently.
✨Tip Number 3
Research Ophthalmic Consultants of Boston and understand their values and services. Being able to discuss how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Highlight any experience you have in fast-paced environments during your conversations. Share specific examples of how you've successfully managed multiple tasks while maintaining attention to detail.
We think you need these skills to ace Medical Front Desk Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Medical Front Desk Representative position. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in medical or healthcare settings, particularly in front desk or customer service roles. Mention specific tasks that align with the job description, such as insurance verifications and patient billing.
Showcase Your Skills: Demonstrate your attention to detail and ability to work in a fast-paced environment. Provide examples of how you've successfully managed multiple tasks or solved problems in previous roles.
Craft a Strong Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the company. Mention why you are a good fit for the team and how you can contribute to creating a positive office culture.
How to prepare for a job interview at Ophthalmic Consultants of Boston
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Medical Front Desk Representative. Understand the importance of patient interactions, insurance verifications, and appointment scheduling. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Discuss how you've handled difficult situations or resolved patient inquiries, as this role requires a strong focus on creating a positive experience for patients.
✨Demonstrate Attention to Detail
Since the job involves managing patient information and insurance details, be ready to discuss how you ensure accuracy in your work. Mention any systems or processes you use to maintain attention to detail, which is crucial in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if the workplace aligns with your values and career goals.
