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- Tasks: Schedule and manage patient appointments via phone in a busy call centre.
- Company: Join Ophthalmic Consultants of Boston, a leader in eye care services.
- Benefits: Enjoy health insurance, paid time off, and employee discounts from day one.
- Why this job: Make a real impact on patient experiences while working in a supportive team environment.
- Qualifications: High school diploma required; experience in medical scheduling preferred.
- Other info: Full-time role, Monday to Friday, with no face-to-face patient interaction.
The predicted salary is between 28800 - 43200 £ per year.
1 week ago Be among the first 25 applicants
Ophthalmic Consultants of Boston is looking for full-time Scheduling Specialists to support our ophthalmic patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls to schedule or reschedule appointments for both new and existing patients. There is no face-to-face interaction with patients or other customers; approximately 90% of your time will be spent on the phone.
Your responsibilities will include handling a minimum of 60 to 100 phone calls per day, addressing online requests, assisting patients in navigating to the triage team for further evaluation, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you will have the opportunity to directly impact the patient’s experience.
Position Summary: We are seeking detail-oriented and customer-focused Appointment Schedulers to join our high-volume call center team. The ideal candidates will have experience with patient registration, setting up patient demographics, verifying insurance plans and benefits, and delivering exceptional service to both patients and referring providers. This role is essential in coordinating patient care by efficiently scheduling appointments for multiple physicians while adhering to specific scheduling criteria and appointment guidelines.
This position is onsite Monday through Friday 8:30-5PM.
Key Responsibilities:
- Schedule appointments accurately and efficiently for multiple physicians across our practice
- Understand and follow physician-specific scheduling protocols and appointment types
- Collect and enter accurate patient demographic and insurance information into the system
- Verify patient insurance coverage and benefits as needed
- Provide outstanding customer service to patients and referring providers via phone and other communication platforms
- Respond to inquiries with professionalism, empathy, and a thorough understanding of office procedures
- Collaborate with clinical and administrative staff to ensure coordinated care
Qualifications:
- High school diploma or equivalent required; associate degree preferred
- Minimum of 1 year of experience in a medical office or call center environment, with appointment scheduling experience highly preferred
- Knowledge of insurance plans, benefits verification, and medical terminology
- Strong organizational and time management skills
- Excellent communication and interpersonal abilities
- Proficiency with scheduling software and electronic health records (EHR) systems
- Ability to work in a fast-paced, team-oriented environment
Preferred Skills:
- Prior experience in a high-volume medical call center
- Familiarity with HIPAA regulations and patient confidentiality standards
Benefits Offered:
- Health & Dental Insurance- eligible 1st day of employment
- Paid time off and paid holidays
- Health & Dependent Reimbursement Accounts
- 401(k) Plan with company contribution
- Company paid Life and LTD Insurance
- Employee discounts
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
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Appointment Scheduler-Call Center employer: Ophthalmic Consultants of Boston
Contact Detail:
Ophthalmic Consultants of Boston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointment Scheduler-Call Center
✨Tip Number 1
Familiarise yourself with the specific scheduling protocols and appointment types mentioned in the job description. This will not only help you understand the role better but also allow you to speak confidently about how you can adhere to these guidelines during your interview.
✨Tip Number 2
Brush up on your knowledge of insurance plans and benefits verification. Being able to discuss your understanding of these processes will demonstrate your readiness for the role and show that you can handle patient inquiries effectively.
✨Tip Number 3
Practice your phone communication skills, as this position involves a high volume of calls. Consider role-playing with a friend or family member to simulate the types of conversations you might have with patients and providers.
✨Tip Number 4
Research Ophthalmic Consultants of Boston and their services. Understanding their mission and values will help you align your answers during the interview and show your genuine interest in contributing to their team.
We think you need these skills to ace Appointment Scheduler-Call Center
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in appointment scheduling, customer service, and any medical office or call centre roles. Use keywords from the job description to demonstrate your fit for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific experiences where you successfully managed high call volumes or provided exceptional service to patients.
Highlight Relevant Skills: In your application, emphasise skills such as proficiency with scheduling software, knowledge of insurance verification, and your ability to work in a fast-paced environment. These are crucial for the role of an Appointment Scheduler.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Ophthalmic Consultants of Boston
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Appointment Scheduler. Familiarise yourself with the specifics of scheduling appointments, handling patient information, and the importance of adhering to physician-specific protocols.
✨Demonstrate Excellent Communication Skills
Since this role involves a lot of phone interaction, practice clear and professional communication. Be ready to showcase your ability to empathise with patients and handle inquiries effectively during the interview.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss any previous experience where you successfully handled a high volume of calls or appointments, as this will be crucial in a fast-paced call centre environment.
✨Familiarise Yourself with Medical Terminology
Brush up on relevant medical terminology and insurance processes. Being knowledgeable in these areas will not only help you answer questions confidently but also demonstrate your commitment to the role.
