Patient Care Coordinator-Glaucoma

Patient Care Coordinator-Glaucoma

Plymouth Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support our Glaucoma team with daily administrative tasks and excellent patient communication.
  • Company: Join Ophthalmic Consultants of Boston, a leader in outstanding patient care and operational excellence.
  • Benefits: Enjoy health insurance from day one, paid time off, 401(k) contributions, and employee discounts.
  • Why this job: Be part of a supportive culture that values ethics, unity, and making a real impact on patient care.
  • Qualifications: Customer service experience is essential; healthcare background and familiarity with Epic preferred.
  • Other info: Flexible remote work options available for 2-3 days a week.

The predicted salary is between 36000 - 60000 £ per year.

Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Glaucoma team. This is a full-time opportunity Monday through Friday. This position does allow for 2-3 days remote if so desired.

The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. They will be servicing the Glaucoma and Comprehensive line.

Summary of Responsibilities:

  • The Patient Care Coordinator I, II, III are responsible for the daily administrative tasks to support the needs of the practice and the providers.
  • The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day. Assignment of tasks on a day-to-day basis may change.

Patient/MD/OD Communication:

  • Provides excellent customer service.
  • Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner.
  • Documentation of patient communication in medical record.
  • Problem solving as patient concerns or issues arise.
  • Escalating patient concerns or questions to the Practice Manager/Supervisor when appropriate.
  • Responding to Patient Gateway patient messages.
  • Processes in-baskets in Epic between team members and providers.
  • Enters orders into Epic.

Phones/Scheduling:

  • Answering a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing.
  • Calls from the main OCB line and from specialty service line-specific direct lines.
  • Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.).
  • Maintain lines of communication regarding templates concerns with the Practice Manager/Supervisor.
  • Monitoring schedules and reporting scheduling problems to the Practice Manager/Supervisor.
  • Responsible for maintaining a high level of scheduling accuracy.
  • Make outgoing rescheduling calls.
  • Manage and work the waitlist regularly and as openings in the schedule arise.
  • Work on the recall reports and follow up as needed.
  • Document no show appointments and handle patient follow up.
  • Scheduling of MRI, CT, labs, pathology.

General Practice Administrative tasks:

  • Faxes- receive and handle incoming faxes.
  • Pathology- follow up on and document pathology results after provider review.
  • Import paperwork as needed for all tasks.
  • Process incoming patient referrals.
  • Handle mail as needed.
  • RX refills and PAs for RX refills for the specialty.
  • Performs related job duties as required.

Education and Experience:

  • At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III.
  • Bachelor’s degree preferred.
  • Experience using electronic medical records, specifically Epic preferred.
  • Experience answering a high volume of patient calls.
  • Strong verbal and written communication skills, as well as attention to detail.
  • Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three.
  • Advanced skill in multi-tasking and ability to prioritise functions based on business need.
  • Ability to work with difficult people in challenging, sometimes stressful, situations.

Typical Physical Demands:

  • Requires prolonged sitting, frequent standing, ability to traverse office, some bending, stooping, and stretching.
  • Occasional lifting to forty pounds.
  • Requires manual dexterity to operate a keyboard, copy machine, telephone, and other office equipment.
  • Requires ability to communicate verbally, normal range of hearing and eyesight, and the ability to prepare and communicate appropriate reports.
  • Requires ability to work under stressful conditions, work occasional irregular hours, and may involve contact with upset/irrational patients and family members.

Benefits Offered:

  • Health & Dental Insurance- starts 1st Day of Employment
  • Paid time off and Paid Holidays
  • Health & Dependent Reimbursement Accounts
  • 401(k) Plan with Company Contribution
  • Co. paid Life and LTD Insurance
  • Employee Discounts

Patient Care Coordinator-Glaucoma employer: Ophthalmic Consultants of Boston, Inc

Ophthalmic Consultants of Boston (OCB) is an exceptional employer that prioritises outstanding patient care and fosters a supportive work culture. With flexible remote work options, comprehensive benefits including health and dental insurance from day one, and opportunities for professional growth within the Glaucoma team, OCB is dedicated to nurturing its employees while ensuring operational excellence and ethical practices in healthcare.
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Contact Detail:

Ophthalmic Consultants of Boston, Inc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Patient Care Coordinator-Glaucoma

✨Tip Number 1

Familiarise yourself with the Epic electronic medical records system, as it's a key part of the role. If you haven't used it before, consider taking an online course or watching tutorial videos to get a head start.

✨Tip Number 2

Brush up on your customer service skills, especially in a healthcare setting. Practice handling difficult conversations and problem-solving scenarios, as these will be crucial when dealing with patient concerns.

✨Tip Number 3

Showcase your ability to multitask effectively. Prepare examples from your past experiences where you've successfully managed multiple responsibilities at once, as this is essential for the Patient Care Coordinator role.

✨Tip Number 4

Research Ophthalmic Consultants of Boston's values and mission. Be ready to discuss how your personal values align with theirs during the interview, as cultural fit is important for this position.

We think you need these skills to ace Patient Care Coordinator-Glaucoma

Customer Service Skills
Communication Skills
Attention to Detail
Problem-Solving Skills
Experience with Electronic Medical Records (EMR)
Scheduling and Triage Skills
Multi-tasking Ability
Proficiency in Microsoft Outlook, SharePoint & Teams
Ability to Handle High Volume of Calls
Organisational Skills
Documentation Skills
Ability to Work Under Stress
Team Collaboration
Knowledge of Medical Terminology

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Patient Care Coordinator position. Understand the responsibilities and required skills, especially those related to customer service and healthcare experience.

Tailor Your CV: Customise your CV to highlight relevant experience in customer service and healthcare. Emphasise any experience with electronic medical records, particularly Epic, and showcase your strong communication skills.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for patient care and aligns with the values of Ophthalmic Consultants of Boston. Mention specific examples from your past experiences that demonstrate your ability to handle high volumes of patient calls and administrative tasks.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Patient Care Coordinator role.

How to prepare for a job interview at Ophthalmic Consultants of Boston, Inc

✨Showcase Your Customer Service Skills

As a Patient Care Coordinator, excellent customer service is key. Be prepared to share specific examples of how you've handled patient interactions in the past, especially in challenging situations. Highlight your ability to communicate clearly and professionally.

✨Familiarise Yourself with Epic

Since experience with electronic medical records, particularly Epic, is preferred, make sure you understand its basic functionalities. If you have prior experience, be ready to discuss how you used it to improve patient care or streamline administrative tasks.

✨Demonstrate Problem-Solving Abilities

The role involves addressing patient concerns and escalating issues when necessary. Prepare to discuss scenarios where you've successfully resolved problems or improved processes, showcasing your critical thinking and adaptability.

✨Highlight Your Multi-Tasking Skills

This position requires juggling various administrative tasks. Share examples from your previous roles where you effectively managed multiple responsibilities, prioritised tasks, and maintained accuracy under pressure.

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