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- Tasks: Greet patients, manage appointments, and handle insurance details in a fast-paced environment.
- Company: Join Ophthalmic Consultants of Boston, a leading healthcare provider focused on patient care.
- Benefits: Enjoy health insurance, paid time off, 401(k) contributions, and employee discounts from day one.
- Why this job: Be the first point of contact for patients and contribute to a positive office culture.
- Qualifications: High School diploma required; 1-2 years in healthcare or customer service preferred.
- Other info: Bilingual skills and Epic experience are a plus; must be fully vaccinated.
The predicted salary is between 30000 - 42000 £ per year.
Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment. This person would be scheduled to work in our Falmouth office with travel to Sandwich location as needed. Schedule is Monday through Friday; 40 hours per week.
Key Responsibilities:
- Greet and register patients promptly and courteously upon arrival.
- Verify and update patient demographics and insurance information.
- Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
- Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
- Assist patients with past due balances, explaining payment options and processing transactions.
- Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
- Follow up on appointments to minimize no-shows and maximize productivity.
- Address patient inquiries in person with professionalism and care.
- Collaborate with clinical staff and management to ensure optimal patient flow.
- Take initiative in solving problems and escalating issues when needed.
- Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.
Ideal Candidate:
- A High School Degree or GED.
- Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position.
- Proven experience with insurance verifications and patient billing.
- Must have a working knowledge of computer and respect for confidentiality.
- Must be able to work in a fast-paced environment, paying close attention to detail.
- Epic experience a plus.
- Bilingual skills a plus.
Benefits Offered:
- Health & Dental Insurance - eligible 1st day of employment
- Paid time off and paid holidays
- Health & Dependent Reimbursement Accounts
- 401(k) Plan with company contribution
- Company paid Life and LTD Insurance
- Employee discounts
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
Medical Front Desk Representative employer: Ophthalmic Consultants of Boston, Inc
Contact Detail:
Ophthalmic Consultants of Boston, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Front Desk Representative
✨Tip Number 1
Familiarise yourself with common insurance plans and their coverage details. This knowledge will not only help you during the interview but also demonstrate your readiness to handle patient inquiries effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios you might encounter at the front desk. Being able to showcase your ability to handle difficult situations with professionalism can set you apart from other candidates.
✨Tip Number 3
Research Ophthalmic Consultants of Boston and understand their values and mission. Tailoring your conversation during the interview to align with their goals can show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of OCB if possible. They can provide valuable insights into the company culture and expectations, which can help you prepare better for your interview.
We think you need these skills to ace Medical Front Desk Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Medical Front Desk Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and any relevant medical or healthcare settings. Emphasise your skills in insurance verification, patient billing, and your ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience makes you a great fit for the position, particularly in creating a positive patient experience and handling administrative tasks.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Front Desk Representative.
How to prepare for a job interview at Ophthalmic Consultants of Boston, Inc
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Medical Front Desk Representative. Understand the importance of patient interactions and how to manage front office operations efficiently. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Emphasise how you've handled difficult situations or resolved patient inquiries, as this role requires a strong focus on patient satisfaction.
✨Understand Insurance Processes
Brush up on your knowledge of insurance verification and billing processes. Be ready to discuss how you would handle co-pays and explain payment options to patients, as this is a crucial part of the job.
✨Demonstrate Team Collaboration
Be prepared to talk about your experience working in a team environment. Highlight instances where you've collaborated with clinical staff or management to improve patient flow or solve problems, showcasing your ability to contribute positively to the office culture.
