Forward Deployed Engineer New London

About the Role

Ophelos is at a pivotal moment. We have built a market‑leading, AI‑first debt resolution platform — and now we're deploying it at scale across Intrum's European business. As a Forward Deployed Engineer, you'll lead that effort.

What You'll Do

• Onboard merchant clients onto Ophelos: Each client Intrum brings to Ophelos has its own data structures, business rules, and portfolio characteristics. You'll lead the technical onboarding — understanding their data, designing the ingestion and mapping layer, and ensuring Ophelos represents their cases accurately and operates correctly on their behalf.
• Navigate localisation and regulatory complexity: Operating across European markets means dealing with materially different regulatory frameworks, debt collection norms, and consumer protection requirements — which vary by country, and sometimes by client sector. You'll develop deep fluency in what those differences mean technically, and design the configuration and solution patterns that allow Ophelos to serve each context correctly.
• Design solutions, not just integrations: You'll translate complex, sometimes ambiguous client requirements into clean solution designs — mapping existing data structures, business logic, and operational processes to Ophelos's platform. This isn't just about getting data from A to B; it's about understanding the business intent behind every field and flow, and making sure nothing gets lost in translation.
• Own the data ingestion layer: A significant part of this role involves designing and owning how each client's data arrives into Ophelos — in the right shape, with the right validation, from the right sources. You'll work across varying data formats, system conventions, and quality standards, and build patterns that make future onboarding progressively more efficient.
• Close the feedback loop: You're Ophelos's eyes and ears in the field. When you encounter a recurring client need, a gap in our product, a bug that only surfaces in a specific market context, or a feature that would unlock onboarding for a whole segment of clients — you bring that back clearly and systematically. You'll log issues, articulate feature requests with context and business case, and act as a structured conduit between the real world and Ophelos's product and engineering teams.
• Build the onboarding playbook: Document what you learn. Build reusable patterns, data mapping frameworks, and localisation guides that make each subsequent client onboarding faster and more predictable than the last.
• Use LLM tooling as a force multiplier: Like all Ophelos engineers, you'll work in an AI‑first way — using Claude Code, Codex, and OpenSpec to accelerate integration work, draft specs, and explore solutions faster than traditional approaches allow.

About You

• You're a systems thinker with technical depth and strong commercial instincts. You've probably worked in fintech, financial services, or enterprise SaaS — in a role that required you to get inside a client's world, understand it thoroughly, and design solutions that actually fit. You might come from a solutions engineering, implementation consulting, or technical architecture background.
• Experience in a solutions architect, forward‑deployed engineer, technical consultant, or implementation lead role — ideally at a fintech, payments, or financial services company.
• Strong systems thinking: you naturally map business processes, data flows, and client‑specific logic into coherent technical designs.
• Comfort with data — understanding schemas, transformation logic, validation rules, and ingestion pipelines at a practical level.
• Experience navigating regulatory or compliance requirements that vary across markets, sectors, or client types.
• The ability to communicate complex technical concepts clearly to non‑technical stakeholders, and business context clearly to engineers.
• A structured approach to discovery: you ask good questions, document rigorously, and turn ambiguity into clarity.
• Willingness to travel regularly across Europe (primarily UK, France, and Portugal, with further markets to follow).
• Background in debt management, credit, collections, or payments — understanding the domain accelerates everything.
• Working knowledge of French.
• Experience onboarding multiple enterprise clients with divergent data models or business logic onto a shared platform.
• A track record of feeding structured product feedback from deployments back into a product organisation.

Why This Role

This is a rare opportunity to operate at the centre of a major European expansion — with real complexity, real stakes, and direct influence over how a genuinely impactful product gets adopted across a continent. You'll develop a breadth of domain knowledge, technical context, and stakeholder experience that's hard to find anywhere else. And you'll be helping Ophelos do what it exists to do: support households and businesses in breaking the cycle of problem debt.

Working Arrangements

Based in London, with regular travel across Europe — primarily UK, France, and Portugal, with other markets to follow as the rollout expands. Ophelos operates on a hybrid model with three days per week in our office near Liverpool Street; during active client onboardings, on‑site presence will be required.

Ophelos is an equal opportunities employer. We are committed to building a diverse and inclusive team.