At a Glance
- Tasks: Lead a supportive admin team in our Developmental Paediatrics Service, ensuring smooth operations.
- Company: Join a dedicated team transforming health and care for children and families.
- Benefits: Competitive salary, pension, discounts, and access to wages as you earn them.
- Other info: Flexible working options after training and opportunities for professional development.
- Why this job: Make a real difference in children's lives while developing your leadership skills.
- Qualifications: Experience in management and administration, with strong communication skills.
The predicted salary is between 26250 - 26250 £ per year.
Job Reference: HCRGCG/TP/24475/19564
Number of Positions: 1
Contract Type: Permanent - Full Time
Weekly contracted hours: 37.5
Location: Woking
Closing Date: 05/07/2026
Service type: HCRG - Children's Services
Business Unit: HCRG - Surrey 0-19
As a Business Support Team Leader, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:
- Salary from £26,250 depending on experience with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.
We have an exciting opportunity for an experienced Business Support Team Leader to join our friendly Business Support Team in our Developmental Paediatric Service. Working hours will be between 9am - 5pm Monday to Friday. Once your training is complete and the team feels fully supported, there may be flexibility to reduce the number of on‑site days.
In this role, you will provide day‑to‑day leadership and ‘back office’ support to our Developmental Paediatrics Service. This includes overseeing appointment booking processes, opening referrals, speaking with parents and carers, cancelling or rearranging appointments, and supporting the team to deliver high‑quality, patient‑centred administration.
We are looking for someone with leadership and management experience, excellent communication skills, and a proactive approach to supporting colleagues. You will play a key part in creating a positive, well‑organised and supportive environment for both the admin team and the families we serve.
Main Responsibilities
- Provide supportive day‑to‑day leadership for the administrative team, including supervision, one‑to‑ones, absence management, appraisals, training, and fair workload allocation.
- Communicate clearly, professionally and confidentially with colleagues, parents and external partners.
- Work closely with managers and senior practitioners to ensure referrals, appointments and service timelines are consistently met.
- Manage verbal and written communications, ensuring information is shared promptly and accurately.
- Represent the Business Support function at meetings, contributing to discussions and continuous service improvement.
- Use sound judgement to make decisions and identify when issues should be escalated to senior colleagues.
- Support recruitment activities, including shortlisting, interviewing and onboarding new team members as directed by the Business Support Manager.
- Prioritise your own workload while coordinating the team’s tasks effectively in a busy, fast‑paced environment.
Ideal Candidate
- Good general education to at least GCSE level or equivalent, including Maths and English.
- Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level.
- Administrative experience in a busy, customer facing environment.
- Excellent planning and organisational skills and ability to meet deadlines.
- High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
- Ability to work as part of a team.
- Effective interpersonal and communication skills, both verbal and written.
- Ability to work with discretion, sensitivity and maintain confidentiality.
- Ability to prioritise and manage own workload and that of the team, in a busy environment.
- Experience of HR processes.
- Previous health or social care experience.
- Knowledge of clinical systems or databases.
Other requirements: the successful applicant will need to be a car driver.
Business Support Team Leader for DPS Service in Woking employer: Operose Health
As a Business Support Team Leader at HCRG, you will join a dedicated team within Surrey's Child and Family Health Services, where we prioritise employee wellbeing and professional growth. Enjoy a supportive work culture that encourages innovation, with access to comprehensive benefits including flexible working arrangements, mental health support, and tailored career development opportunities. Our commitment to transforming health and care means you will play a vital role in making a positive impact on the lives of families in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Team Leader for DPS Service in Woking
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Operose Health!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Operose Health.
We think you need these skills to ace Business Support Team Leader for DPS Service in Woking
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Operose Health. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Operose Health and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Operose Health. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Operose Health's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Operose Health
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Operose Health.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Operose Health will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Operose Health and how you would contribute to adapting HR strategies.
