At a Glance
- Tasks: Assist patients, manage appointments, and maintain records in a supportive healthcare environment.
- Company: Join Operose Health, a leading provider of primary care services.
- Benefits: Enjoy perks like a car benefit scheme, cycle to work, and wellness services.
- Other info: Great opportunities for career growth and specialisation in healthcare.
- Why this job: Make a difference in patient care while developing your skills in a dynamic team.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a valued member of the Operose Health team, your key duties will include:
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests.
- Utilising other information systems to support efficient workflow processes.
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidentiality and data security. Previous experience of working in the NHS is welcome but not essential.
Benefits:
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- Car benefit scheme - specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
- The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop.
Healthcare Receptionist & Admin: Patient Care & Growth in Wickford employer: Operose Health
Operose Health is an exceptional employer that prioritises the growth and wellbeing of its employees. With a supportive work culture, comprehensive benefits including a car benefit scheme and access to bespoke learning resources, we empower our team members to specialise and develop their skills in a dynamic healthcare environment. Join us in making a meaningful impact on patient care while enjoying a range of employee wellbeing services and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Receptionist & Admin: Patient Care & Growth in Wickford
✨Tip Number 1
Get to know the company! Research Operose Health and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and the primary care team, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios with a friend or family member to build confidence.
✨Tip Number 3
Show off your tech skills! Brush up on your PC skills, especially Word and Excel, as these are essential for the role. Consider creating a simple spreadsheet or document to showcase your proficiency when you get the chance.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Healthcare Receptionist & Admin: Patient Care & Growth in Wickford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in reception or customer care. We want to see how your skills match the key duties mentioned in the job description, so don’t hold back on showcasing your communication prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Tech Skills:Since basic PC skills are essential, make sure to mention your proficiency with Word, Excel, and email. If you’ve used any other information systems, give us a shout-out about that too – it’ll help us see how you can support efficient workflows!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Operose Health
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Healthcare Receptionist & Admin. Familiarise yourself with patient care processes, appointment management, and data confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider common scenarios you might face, like handling patient queries or liaising with the primary care team, and prepare responses that demonstrate your ability to communicate effectively.
✨Showcase Your Tech Savvy
Be ready to discuss your experience with basic PC skills, especially Word, Excel, and email. You might be asked about how you've used these tools in previous roles, so think of specific examples where you’ve improved workflow or maintained records efficiently.
✨Highlight Your Customer Care Experience
If you have previous reception or customer care experience, make sure to highlight it! Prepare examples of how you've handled difficult situations or provided exceptional service, as this will resonate well with the interviewers looking for someone who can manage patient interactions smoothly.
