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- Tasks: Help patients get home safely by coordinating timely discharges and supporting families.
- Company: Join a compassionate team at Warminster Community Hospital, dedicated to patient care.
- Benefits: Competitive salary, flexible hours, wellbeing support, and discounts on everyday purchases.
- Other info: Enjoy a dynamic role with opportunities for career growth and innovation.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 in Care or Business Administration and experience in health or social care.
The predicted salary is between 25500 - 27098 £ per year.
Help patients get home safely and sooner by keeping our wards moving. We are looking for a motivated and compassionate Band 3 Discharge and Flow Coordinator to join our friendly Discharge and Flow team, based on Longleat Ward at Warminster Community Hospital. This is a rewarding opportunity to make a real difference to patients and their families by supporting safe, timely discharges into community services across our BSW Community Hospitals.
In this role, you will work closely with nurses, therapists, social workers and other members of the multidisciplinary team to coordinate patient flow and ensure everyone has the right information at the right time. You will play a key role in supporting smooth discharge processes, maintaining accurate records, completing referrals and ensuring clear communication across services. You will also build strong, supportive relationships with patients and their families on the ward, helping them to understand the discharge process and keeping them informed throughout their hospital stay.
About the location: Warminster Community Hospital is home to Longleat Ward and is located in the historic market town of Warminster, on the edge of Salisbury Plain. The area offers excellent access to beautiful countryside, including nearby Longleat Estate, while also benefiting from good transport links to Bath, Salisbury and Westbury. Warminster town centre provides a range of local shops, cafés and amenities, making it a pleasant and convenient place to work.
If you enjoy working collaboratively, are well organised and are passionate about supporting patients through their discharge journey, we would love to hear from you.
Package Description: You’ll be joining a supportive and collaborative team who work closely together across the BSW community hospitals. We’re a service that values good communication, fairness and kindness. You’ll be encouraged to share ideas, embrace learning and take pride in helping deliver high‑quality patient care every day.
As a Band 3 Discharge and Flow Coordinator, you will receive:
- A salary of between £25,500 - £27,098 FTE, with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you discounts on everyday purchases as well as cashback and voucher offers
- Access to your wages as you earn them, helping you avoid overdraft fees or high‑interest borrowing
- Wellbeing support online and in person, including mental health support, activity challenges, financial wellbeing tools, career coaching and counselling
- Access to e‑learning, bespoke career pathways and development opportunities through our Outstanding Learning Enterprise
- An open, just culture where you’re encouraged to share and deliver ideas, backed by at least £100,000 of ringfenced innovation funding each year
Main Responsibilities:
- Support safe and timely patient discharges by completing all required administration early and accurately.
- Visit patients on the wards to keep them and their families updated on discharge plans.
- Help people understand the discharge process, expected timeframes and the role of the Flow team.
- Attend MDT meetings and record actions, updates and discharge readiness on clinical systems.
- Attend professional and family meetings and capture clear, accurate minutes.
- Monitor predicted discharge dates for all patients and highlight changes or concerns to the team.
- Make sure patients are registered on the correct clinical systems and that electronic records are kept up to date.
- Use multiple digital systems confidently to support smooth, timely discharges and avoid delays.
- Identify patients who may need complex discharge planning and raise this with the Senior Coordinator.
- Ensure all referrals are completed before discharge and elevate where actions are outstanding.
- Maintain excellent communication with the MDT, system partners and commissioners.
- Provide clear information leaflets to patients, families and carers when needed.
- Answer calls and relay messages in a professional, respectful and accurate manner.
- Collect data and support required reporting for the service.
- Promote good communication within the MDT and make sure predicted discharges are shared daily.
- Act as a point of information on available services and referral pathways.
- Keep your mandatory training up to date and contribute to a positive, proactive team culture.
Person Specification:
- NVQ Level 3 in Care, Business Administration or equivalent experience
- Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams
- Experience working in a health or social care setting
- Experience working within a multi‑disciplinary team
- Strong organisational skills with the ability to prioritise your workload
- Able to communicate professionally and empathetically with patients, families and colleagues
- Able to work well in a fast‑paced environment and remain calm under pressure
- A positive and caring attitude
- Effective communication skills in person and by phone
- Proactive, motivated and open to learning and improvement
- Able to plan and deliver work over extended periods within agreed timeframes
- Able to travel between sites
- Experience using health and social care systems such as SystmOne
- Aware of infection control guidance
- Experience working in a hospital, community or adult social care setting
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, providing facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
Band 3 Discharge and Flow Coordinator - Warminster Community Hospital employer: Operose Health
Contact Detail:
Operose Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Discharge and Flow Coordinator - Warminster Community Hospital
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Warminster Community Hospital. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the discharge process. Brush up on your communication skills, as you'll need to show how you can keep patients and families informed and supported.
✨Tip Number 3
Show your passion for patient care! During interviews, share personal stories or experiences that highlight your commitment to helping others. It’s all about making that emotional connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Warminster Community Hospital.
We think you need these skills to ace Band 3 Discharge and Flow Coordinator - Warminster Community Hospital
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Discharge and Flow Coordinator. We want to see how you can make a difference in our team!
Show Your Compassion: Since this role is all about supporting patients and their families, let your caring nature shine through in your written application. Share examples of how you've helped others in similar situations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to us quickly and securely, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Operose Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Band 3 Discharge and Flow Coordinator. Familiarise yourself with patient discharge processes, the importance of communication within a multidisciplinary team, and how to maintain accurate records. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with patients, families, and healthcare professionals, be prepared to discuss your communication style. Think of examples where you've effectively communicated complex information or resolved misunderstandings. Highlighting your ability to empathise and keep everyone informed will show that you're a great fit for the team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. For instance, you might be asked how you would manage a situation where a patient's discharge is delayed. Practise articulating your thought process and decision-making strategies, focusing on how you would ensure patient safety and timely communication.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the workplace culture aligns with your values.