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- Tasks: Support the Practice Manager and ensure smooth daily operations of the surgery.
- Company: Join Operose Health, a leader in local primary care with a caring culture.
- Benefits: Competitive salary up to £35,000, flexible hours, and opportunities for personal development.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Experience in reception or customer care, strong communication, and organisational skills.
- Other info: Dynamic team atmosphere with a focus on improving patient experiences.
The predicted salary is between 35000 - 35000 £ per year.
Salary: Up to £35,000 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
Main duties of the job
- You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
- You will be overseeing the day-to-day operation of the surgery, ensuring the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs.
- Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review, as well as lead the reception staff appraisal system.
- Ensure effective supervision of the work of the reception team and co-ordinate support services for other team members, ensuring rapid response to incoming telephone calls and appropriate action is taken, with messages recorded and immediate corrective action when needed.
About us
At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Job responsibilities
- You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
- You will be overseeing the day-to-day operation of the surgery, ensuring the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs.
- Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review, as well as lead the reception staff appraisal system.
- Ensure effective supervision of the work of the reception team and co-ordinate support services for other team members, ensuring rapid response to incoming telephone calls and appropriate action is taken, with messages recorded and immediate corrective action when needed.
Person Specification
The Ideal Candidate
- Reception/customer care experience is essential.
- You will be required to have an understanding of health services together with a passion for improving lives and improving healthcare.
- Excellent communication and organisation skills.
- Ability to work within a team and with wider colleagues.
- Must be able to work within processes/procedures and maintain confidentiality and data security.
- Must be able to adapt to dealing with changing priorities and be flexible to work different shifts as required by business needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assistant Practice Manager in Torquay employer: Operose Health
Contact Detail:
Operose Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Practice Manager in Torquay
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Operose Health and understanding their values. Show us how you embody CARE in your work, and be ready to discuss how you can improve patient experience and outcomes.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing teams and improving operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Operose Health team.
We think you need these skills to ace Assistant Practice Manager in Torquay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Practice Manager role. Highlight your relevant experience in reception or customer care, and don’t forget to showcase your organisational skills and ability to work within a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving healthcare and how your skills align with our values at Operose Health. Keep it concise but impactful!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve processes or outcomes. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Operose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Practice Manager. Familiarise yourself with the key duties mentioned in the job description, such as overseeing day-to-day operations and supporting the Practice Manager. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication and organisation skills, prepare examples from your past experiences where you've effectively communicated with a team or handled customer care. Be ready to discuss how you can promote development and support your colleagues, as this aligns with Operose Health's values.
✨Demonstrate Your Adaptability
The job mentions the need for flexibility and the ability to adapt to changing priorities. Think of specific instances where you've successfully managed unexpected changes or challenges in a work environment. Highlighting your resourcefulness will resonate well with the company's ambition to improve healthcare services.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the practice's goals, team dynamics, or training opportunities for reception staff. This shows your enthusiasm for the role and your commitment to contributing positively to the team at Operose Health.