Senior Community Health Navigator in Swindon

Make a meaningful difference at the heart of adult services. As Senior Community Health Navigator, you’ll play a pivotal role supporting adults across BSW (BaNES, Swindon & Wiltshire), leading and coordinating the day‑to‑day operations of the Community Health Navigator and Administration team. Based at The Orbital in Swindon, you’ll provide clear, supportive line management, overseeing workload allocation, performance, absence management, one‑to‑ones, appraisals and training—ensuring the team delivers high‑quality, timely support. This is a fast‑paced, people‑focused role suited to someone highly organised, proactive and confident in their communication. You’ll work closely with clients and stakeholders, handling sensitive and confidential information with care, empathy and professionalism, while recognising when to collaborate with the wider multidisciplinary team. If you enjoy responsibility, value teamwork and want to make a real impact on community health services, this could be the perfect next step for you.

What You'll Be Doing

• Oversee the day‑to‑day management of the Adult Administrator and Community Health Navigator SPA workforce, ensuring effective rotas are in place and adapted as needed to maintain full service cover.
• Work in line with guidelines and protocols, collaborating closely with clinical colleagues to support safe and effective service delivery.
• Develop, review and maintain robust processes for the adult administration function to support operational efficiency.
• Lead on the recruitment of administration staff, including shortlisting, interviewing, induction and ongoing training.
• Maintain oversight of HealthRoster, ensuring accurate completion and booking of bank shifts where required.
• Manage telephony performance, referral management and scheduling of clinical appointments on SystmOne, ensuring patients are seen within contracted waiting times.
• Provide direct line management to the administration team in line with HR policies, including one‑to‑ones, appraisals, performance management and staff development.
• Ensure clear, timely communication across the administration team and maintain strong working relationships with clinicians and managers.
• Contribute to BSW Adult SPA team meetings, Datix investigations and the embedding of learning into team processes.
• Prepare and summarise data to support reporting and service improvement.
• Act as a friendly, professional first point of contact for service users, handling sensitive and confidential information with empathy and discretion.
• Work flexibly and provide cover for colleagues when required, undertaking additional duties as delegated by the line manager.

Package Description

As a Senior Community Health Navigator, you’ll be part of our valued team based at Jenner House, Avon Way, Langley Park, Chippenham. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £27,674 - £30,557 with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well as career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.

Requirements

• GCSE (A–C) or equivalent in Maths and English.
• Supervisory or line management qualification or equivalent experience (e.g. NVQ Level 4).
• At least 2 years’ administrative experience, including direct line management.
• Strong IT skills, with working knowledge of Microsoft Office (Outlook, Word, Excel) and accurate keyboard skills.
• Excellent communication, organisation and planning skills, with the ability to prioritise in a busy environment.
• Ability to work effectively as part of a team, using discretion and maintaining confidentiality.
• Experience within adult health or social care.
• Knowledge of medical terminology and clinical systems/databases.
• Experience of minute taking and wider office procedures.

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. Safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.