Clinical Healthcare Support Worker - Hospital At Home in Swindon

A great opportunity has arisen to join us as a Clinical Health Care Support Worker. This role offers an exciting and innovative approach to delivering high-quality care in a way that is both personalised and responsive to individual patient needs.

As a Clinical Health Care Support Worker, you will be part of a dedicated clinical team focused on preventing hospital admissions and supporting early discharge from acute settings. Through the Hospital at Home service, you will help deliver acute multidisciplinary care to patients who would traditionally require hospital treatment, enabling them to receive this care in the comfort of their own home. You will join a compassionate and forward-thinking team who are committed to providing exceptional care to the local community, working together to ensure patients receive the highest standard of support and achieve the best possible outcomes.

Please note we are unable to offer overseas sponsorship for this role.

Package Description

• A salary of £27,674 - £30,557 FTE with access to our group pension.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases and cash-back and voucher offers.
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Online and face-to-face help with your mental and physical wellbeing.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development.
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose.
• Free tea, coffee and milk at your base location.

Main Responsibilities

Working as a Clinical Health Care Support Worker, you will be part of a multidisciplinary team made up of advanced clinical practitioners and non-registered support staff from a range of disciplines. You will build strong working relationships with colleagues across Care Coordination, Therapies and Nursing, as well as partner Hospital at Home teams across Bath and North East Somerset, Swindon and Wiltshire (BSW).

You will also contribute to the ongoing development of patient pathways into, during and out of the service, helping to shape and improve how care is delivered. In this role, you will attend acutely unwell patients in their own homes, supporting the assessment, management and treatment of patients within community settings.

A key focus will initially be supporting patients referred through the 2-hour Urgent Community Response (UCR) service, with opportunities to contribute to the development of wider referral pathways over time. Working closely with BSW Care Coordination Centres, you will support both “push” and “pull” models from 111 and 999 services, helping to avoid unnecessary hospital conveyance and maximise the use of Hospital at Home capacity.

You will play an important role in ensuring patients receive appropriate care in the most suitable setting. You will work across organisational boundaries, collaborating with colleagues in primary, secondary, acute and social care across BaNES.

In doing so, you will help coordinate and deliver specialist interventions to meet urgent healthcare needs for patients who may otherwise require hospital admission, as well as those needing timely and supported discharge from emergency departments.

Ideal Candidate

• First Response in Emergency Care Level 3 (FREC3), or similar, accredited current qualification.
• Willing and able to apply existing experience to a Hospital at Home setting and gain necessary skills to work effectively in the Hospital at Home setting.
• Willing to professionally develop and undertake further development/training as identified to meet the needs of the services.
• Excellent interpersonal skills.
• Ability to work alone.
• Good personal resilience, calm under pressure.
• Community/Acute Hospital experience.
• Excellent team player.
• Enthusiastic and motivated, with a willingness to learn.
• Able to prioritise workload.
• Clean driving licence; Car driver, access to a vehicle for daily use.
• Previous Hospital at Home or Virtual Ward experience.

Equal Opportunity

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Safeguarding

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance. We have policies and procedures in place to promote safeguarding and safer working practices, and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.