At a Glance
- Tasks: Be the friendly face of patient care, managing admin tasks and supporting smooth patient journeys.
- Company: Join a leading community health provider transforming lives across the UK.
- Benefits: Competitive salary, flexible access to wages, discounts, and wellness support.
- Other info: Dynamic team culture with opportunities for professional growth and innovation.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 25500 - 27098 £ per year.
Weekly contracted hours: 37.5
Location: Swindon
Closing Date: 09/06/2026
Job Category: Service type: HCRG - Admin & Booking Business Unit: HCRG - BSW - Community Services
Job Introduction
Make a real difference to patient care - before it even begins. We’re looking for a highly organised and personable Ward Administrator to be the welcoming first point of contact across BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Hospitals. In this vital role, you’ll help ensure patients experience a smooth, well-coordinated journey from admission through to discharge. You will deliver a professional and efficient service to patients, members of the public, colleagues, and external professionals via telephone, email, and post. Working closely with the nursing and multidisciplinary teams, you’ll provide comprehensive administrative support that keeps the ward running efficiently - freeing up clinicians to focus on delivering outstanding patient care.
Base
The role is based on Orchard Ward at Swindon Intermediate Care Centre and is a full-time position, working 37.5 hours per week.
What You'll Be Doing
- Manage a wide range of clerical and administrative tasks to support day-to-day ward operations
- Support care coordination, helping to ensure a smooth patient journey from admission to discharge
- Maintain accurate and up-to-date patient records throughout the pathway
- Handle sensitive and confidential information with the highest level of professionalism at all times
- Deliver clear and effective communication with patients, colleagues, and external stakeholders
- Work proactively as part of a multidisciplinary team in a fast-paced environment
- Build strong working relationships through confidence, empathy, and a respectful approach
- Manage complex or sensitive situations with discretion and professionalism
Package Description
As a Band 3 Ward Administrator, you’ll be part of our valued team at HCRG Care Group. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £25,500 - £27,098 FTE with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases such as grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
Previous administration experience, ideally within a busy or customer-facing environment
Experience using IT systems with confidence and accuracy
Excellent keyboard and data entry skills with a high level of accuracy
Effective communication and interpersonal skills, with the ability to engage clearly with colleagues and service users both verbally and in writing
Ability to handle information with discretion, sensitivity, and strict confidentiality
Strong organisational and planning skills, with the ability to prioritise workload and meet deadlines in a fast-paced environment
Proven ability to work effectively as part of a team
NVQ Level 2 in Administration and/or Customer Services
Previous experience within health or social care settings
Basic understanding of medical terminology
Familiarity with clinical systems or healthcare databases
About the Company
We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
Band 3 Ward Administrator - Swindon employer: Operose Health
At HCRG Care Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Band 3 Ward Administrator in Swindon, you will enjoy competitive pay, access to a range of employee benefits including mental health support and career development opportunities, and the chance to make a meaningful impact on patient care within a dynamic multidisciplinary team. Join us in our mission to transform health and care, where your ideas are welcomed and innovation is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Ward Administrator - Swindon
✨Tip Number 1
Get to know the company! Research HCRG Care Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in patient care.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team, plus it shows your enthusiasm for joining the community.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration and patient care. Think of examples from your past experiences that highlight your organisational skills and ability to handle sensitive information.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Band 3 Ward Administrator - Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Ward Administrator. We want to see how you can make a real difference in patient care!
Show Off Your Communication Skills:Since you'll be the first point of contact for patients, it's crucial to demonstrate your effective communication skills. Use clear and concise language in your application to show us you can engage well with others.
Highlight Your Organisational Skills:As a Ward Administrator, you'll need to juggle multiple tasks. Be sure to mention any previous experience where you've successfully managed your time and prioritised workloads in a busy environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Operose Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Band 3 Ward Administrator. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like managing clerical duties and supporting patient journeys.
✨Showcase Your Communication Skills
As this role involves clear communication with patients and colleagues, prepare examples that demonstrate your effective communication skills. Think of situations where you’ve successfully handled sensitive information or resolved conflicts, as these will highlight your ability to engage with diverse stakeholders.
✨Demonstrate Organisational Skills
Being organised is key in a fast-paced environment like a hospital ward. Come prepared with examples of how you've managed multiple tasks or prioritised workloads in previous roles. This will show that you can handle the demands of the position and keep everything running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the ward's challenges, or opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the workplace is the right fit for you.
