At a Glance
- Tasks: Provide essential admin support to the MAP Health Team and manage communications.
- Company: Join a supportive team dedicated to transforming health and care services.
- Benefits: Starting salary of £25,500, flexible working, and access to discounts and wellbeing support.
- Other info: Opportunities for career growth and professional development in a collaborative setting.
- Why this job: Make a real difference in children's lives while developing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English, strong admin skills, and a good telephone manner.
The predicted salary is between 25500 - 25500 £ per year.
You will join a supportive and welcoming Business Support team within our Multi-Agency Partnership (MAP) Health Team. You will work closely with clinical and operational colleagues, be fully trained in our systems and processes, and be supported to develop your skills and progress your career.
You will have access to:
- A starting salary from £25,500 FTE with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, as well as career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open and just culture where you are encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care, backed up by at least £100,000 of ringfenced innovation funding each year
The Business Support Administrator plays a key role within the Multi-Agency Partnership (MAP) Health Team, providing high-quality administrative and organisational support to ensure the smooth running of services. The post-holder will manage and coordinate a high volume of communications, including telephone calls and emails, acting as a central point of contact while working closely with partner organisations. This is a fast-paced and demanding role that requires excellent administrative skills, strong communication, and the ability to prioritise tasks effectively.
The successful candidate will work both independently and collaboratively, using initiative to manage competing priorities and ensure deadlines are met. They must demonstrate sound judgement, particularly when handling sensitive information and knowing when to escalate issues to Safeguarding Advisors. The role also involves building and maintaining effective working relationships across multiple agencies, whilst upholding strict confidentiality standards. Due to the nature of the work, the post-holder will be exposed to information relating to potential harm and risk to children, requiring professionalism, resilience, and a compassionate approach at all times. The role will be based in Woking, Surrey, with some flexibility for home working.
Main Responsibilities
- Screen and process referrals and Multi-Agency Partnership Enquiries (MAPE), ensuring correct allocation to relevant professionals
- Prioritise incoming work, identifying and escalating urgent safeguarding concerns in line with procedures
- Accurately record, maintain, and cross-reference data using clinical systems and NHS Spine
- Liaise with partner agencies to request and share information, supporting multi-agency working
- Provide signposting advice to the public on health and support services
- Maintain databases, update records, and support data quality through regular cleansing activities
- Manage incoming and outgoing correspondence, including emails and letters
- Support meetings through scheduling, minute-taking, and distribution of documentation
- Coordinate administrative processes for safeguarding activities (e.g. strategy meetings, case conferences, MARAC), ensuring records and actions are logged and communicated
- Order supplies and provide general administrative support across the team
- Provide flexible support to the wider safeguarding team and undertake additional duties as required
The Ideal Candidate
- Good general education to at least GCSE level or equivalent, including Maths and English
- Administrative experience in a busy, customer facing environment
- Accurate and efficient keyboard skills
- High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel
- Ability to work as part of a team
- Effective interpersonal and communication skills, both verbal and written
- Good telephone manner
- Polite and helpful customer service skills
- Ability to work with discretion, sensitivity and maintain confidentiality
- Good planning and organisational skills and ability to meet deadlines
- Ability to prioritise and manage workload in busy environment
- Minute taking
- Knowledge of clinical systems or databases
- Other requirements: the successful applicant will need to be a car driver
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people.
Business Support Administrator - MAP Health Team in Surrey employer: Operose Health
Join our dedicated Business Support team within the MAP Health Team in Woking, where we prioritise employee wellbeing and professional growth. With a competitive starting salary, access to a range of benefits including mental health support, flexible working options, and a culture that encourages innovation, we are committed to transforming health and care while supporting you in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator - MAP Health Team in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at the MAP Health Team on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the team and their projects. Show us that you’re genuinely interested in how you can contribute to changing lives through transforming health and care.
✨Tip Number 3
Practice common interview questions, especially those related to handling sensitive information and prioritising tasks. We want to see your thought process and how you’d tackle real-life scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind us of your enthusiasm for the role.
We think you need these skills to ace Business Support Administrator - MAP Health Team in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Administrator role. Highlight your relevant experience and skills that match the job description, especially your administrative skills and ability to handle sensitive information.
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your strong verbal and written communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in customer-facing roles.
Highlight Your Organisational Skills:The job requires excellent planning and organisational skills, so make sure to provide examples of how you've successfully managed multiple tasks or projects in the past. This will show us that you can thrive in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to submit your application smoothly!
How to prepare for a job interview at Operose Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Administrator role within the MAP Health Team. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with various stakeholders, be prepared to discuss your previous experiences where you effectively managed communications. Use specific examples to illustrate your ability to handle sensitive information and maintain confidentiality, as well as your customer service skills.
✨Demonstrate Your Organisational Skills
The job requires excellent planning and organisational abilities. Think of instances where you successfully prioritised tasks in a busy environment. Be ready to explain how you manage competing priorities and ensure deadlines are met, as this will show you can thrive in a fast-paced setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the challenges faced by the MAP Health Team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
