At a Glance
- Tasks: Assist patients, manage appointments, and maintain records in a supportive healthcare environment.
- Company: Join Operose Health, a leader in transforming primary care with compassion and innovation.
- Benefits: Enjoy a competitive salary, generous leave, and wellness perks like yoga and discounts.
- Other info: Great opportunities for learning and career growth in a supportive workplace.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic team.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 € per year.
Location: St Ann's Road Surgery
Salary: £24,960.00
Hours: 37.5 hours per week
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
Values
- Caring: We listen and, through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
- Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
- Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
- Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Duties of the Job
The role involves responding to patient queries, liaising with the primary care team, managing appointment requests, signposting patients to a range of services, and maintaining patient records and confidentiality. Additional tasks include emailing, scanning, coding clinical correspondence, and processing prescription requests. Knowledge of information systems to support efficient workflow is also required.
Ideal Candidate
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidentiality and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package
- £24,960 salary
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification / Qualifications
- Reception or customer care experience.
- Excellent spoken and written communication skills.
- Basic PC skills including Word, Excel, and email.
- Ability to work within processes while maintaining confidentiality and data security.
- Previous NHS experience an advantage but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
Receptionist/Administrator (Maternity Cover) employer: Operose Health
At Operose Health, we pride ourselves on being an exceptional employer, dedicated to fostering a supportive and empowering work environment for our Receptionist/Administrator team. Located at St Ann's Road Surgery, we offer competitive salaries, generous annual leave, and a range of employee benefits including access to wellbeing services and professional development opportunities. Our culture is rooted in compassion and ambition, ensuring that every team member is valued and equipped to make a meaningful impact in primary care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator (Maternity Cover)
✨Tip Number 1
Get to know the company! Research Operose Health and understand their values. When you show that you align with their mission to improve patient experience, it’ll make you stand out in interviews.
✨Tip Number 2
Practice your communication skills. As a Receptionist/Administrator, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Operose Health.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your relevant experience and skills directly related to the role.
We think you need these skills to ace Receptionist/Administrator (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Receptionist/Administrator role. Highlight your customer care experience and any relevant PC skills, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient experiences and how you embody our values of caring, ambition, resourcefulness, and excellence.
Showcase Communication Skills:Since excellent communication is crucial for this role, make sure your written application is clear and concise. Use proper grammar and spelling to demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Operose Health
✨Know the Company Values
Before your interview, take some time to understand Operose Health's values: Caring, Ambitious, Resourceful, and Excellence. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Communication Skills
As a Receptionist/Administrator, excellent communication is key. Prepare to discuss situations where you effectively handled patient queries or worked within a team. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to communicate well in the role.
✨Familiarise Yourself with Relevant Systems
Since the role requires knowledge of information systems, brush up on your basic PC skills, especially in Word and Excel. If you have any experience with healthcare systems, be sure to mention it. This shows you're resourceful and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle confidentiality. Think of examples from your past roles where you maintained data security or dealt with challenging situations. This will help you demonstrate your capability to work within processes while ensuring patient confidentiality.
