At a Glance
- Tasks: Manage patient queries, appointments, and maintain records in a supportive healthcare environment.
- Company: Join Operose Health, dedicated to improving primary care and patient experiences.
- Benefits: Enjoy annual leave, wellbeing services, and a cycle scheme for a balanced lifestyle.
- Other info: Dynamic role with opportunities for growth in a caring and ambitious team.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 € per year.
Location: The Potteries Surgery
Salary: £24,960.00 depending on experience
Hours: 25
Company Summary: Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care at scale. Our purpose is to improve access, outcomes and patient experience, empowering our colleagues to be the best for patients and each other because we CARE.
- Caring – we listen and, through compassion, understanding and an open mind, we support and empower people to have a healthier future.
- Ambitious – through determination and passion for transforming care, we redefine the future of primary care.
- Resourceful – creative, agile, lifelong learning committed to improving service quality.
- Excellence – we strive to be the best for patients, employees and NHS partners.
Responsibilities:
- Respond to patient queries
- Manage appointment requests
- Signpost patients to services
- Maintain patient records and confidentiality
- Email, scan and code clinical correspondence
- Process prescription requests
- Use information systems to support efficient workflow processes
Qualifications:
- Reception or customer care experience
- Excellent communication skills
- Basic PC skills – Word, Excel and email
- Ability to work within processes and procedures
- Commitment to confidentiality and data security
- Previous NHS experience desirable but not mandatory
Benefits:
- Annual leave
- Learning management system
- Car benefit
- Cycle scheme
- Employee wellbeing services
Receptionist/Administrator in Reading employer: Operose Health
At Operose Health, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located at The Potteries Surgery, our team enjoys a collaborative environment where every member is empowered to make a meaningful impact on patient care, alongside benefits such as a learning management system and a cycle scheme. Join us in our mission to transform primary care and be part of a dedicated team that truly cares for both patients and each other.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Reading
✨Tip Number 1
Get to know the company! Research Operose Health and their values. When you understand what they care about, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info and even a foot in the door for opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Operose Health.
We think you need these skills to ace Receptionist/Administrator in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in reception or customer care. We want to see how your skills align with the responsibilities listed in the job description.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about improving patient experience and how you embody our CARE values. Let us know what makes you a great fit for the role.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling – it shows us you pay attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Operose Health
✨Know the Company
Before your interview, take some time to research Operose Health. Understand their mission to improve patient care and how they embody the values of caring, ambition, resourcefulness, and excellence. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist/Administrator, excellent communication is key. Prepare examples from your past experiences where you've effectively handled patient queries or managed appointments. Practise clear and concise responses to demonstrate your ability to communicate well under pressure.
✨Highlight Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've successfully managed multiple tasks, like processing prescription requests or maintaining patient records. Be ready to discuss how you prioritise tasks and ensure confidentiality in your work.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
