At a Glance
- Tasks: Assist patients, manage appointments, and maintain confidential records in a supportive healthcare environment.
- Company: Operose Health, a leading primary care provider focused on improving patient experiences.
- Benefits: 27 days annual leave, professional development, wellbeing services, and a car benefit scheme.
- Other info: Opportunities for growth and specialisation in a dynamic healthcare setting.
- Why this job: Join a compassionate team dedicated to enhancing healthcare and making a real difference.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 £ per year.
Location: The Practice, St Albans
Salary: £24,960.00
Hours: 61 hours (multiple positions)
Help us to deliver great primary care by improving access, outcomes and patient experience. Operose Health delivers local primary care at scale, with a focus on improving access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for patients and each other through our CARE values.
Our CARE values: Caring, Ambitious, Resourceful, Excellence.
We are committed to teamwork, compassion, determination and lifelong learning to enhance the quality of healthcare services provided to patients.
Job responsibilities:
- Respond to patient queries and liaise with the wider primary care team
- Manage appointment requests, signpost patients to services and maintain patient records with confidentiality
- Emailing, scanning and coding clinical correspondence
- Processing prescriptions requests
- Utilise information systems to support efficient workflow processes
Ideal candidate / Qualifications:
- Reception or customer care experience essential, with excellent spoken and written communication
- Experience with SystmOne
- Basic PC skills (Word, Excel, email)
- Ability to work within processes and procedures and maintain confidentiality and data security
- Previous NHS experience welcome but not essential
About us:
Operose Health is a primary care provider delivering local primary care services at scale. We are dedicated to improving patient access, health outcomes and overall patient experience. We expect colleagues to embody our values of Caring, Ambitious, Resourceful and Excellence in all endeavours. We support professional growth and encourage innovative solutions to enhance healthcare for patients.
Package & Benefits:
- 27 days annual leave plus bank holidays pro rata
- Access to learning management system and annual formative clinical assessments
- Opportunities to specialise and develop within an at-scale primary care provider
- Car benefit scheme (electric vehicles)
- Cycle to work scheme
- Travel season ticket loans
- Discount cards
- Employee wellbeing services including free yoga videos and wellbeing app
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary to submit a disclosure to the Disclosure and Barring Service (DBS) to check for any previous convictions.
