Administrator - Sexual Health in Loughborough

Are you an organised, approachable Administrator looking to make a real difference in sexual health services? Do you enjoy working in a fast‑paced, patient‑focused environment where no two days are the same? If so, we’d love to hear from you. We’re looking for a dedicated Sexual Health Administrator to join our multidisciplinary team, providing high‑quality, confidential and non‑judgemental support to our service users.

You will play a vital role in ensuring clinics run smoothly, supporting patients from first contact through to appointment completion, and working closely with clinical colleagues to deliver an excellent service.

You will join a dedicated administrative team working closely with clinical and managerial colleagues across the Sexual Health Hub. The team is collaborative, professional and patient‑focused, supporting each other to deliver a safe, efficient and welcoming service. We offer:

• A salary of £24,853 – £27,387 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases, plus cashback and voucher offers
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high‑interest rates
• Online and face to face support for your mental and physical wellbeing, from healthy recipes and activity challenges to counselling, debt and legal support
• Access to eLearning, bespoke career pathways and continuing professional development through our Outstanding Learning Enterprise team
• An open, just culture where you’re encouraged to share and implement ideas, backed by ringfenced innovation funding each year

We are looking for a friendly, organised Administrator to join our Sexual Health Hub in Loughborough. This is a key front‑line role, helping people feel welcome, supported and respected when they access our services. You will be part of a busy, supportive administrative team that plays a vital role in the smooth running of clinics. From managing appointments and patient records to answering calls and supporting clinical colleagues, your work will make a real difference to patient experience. If you enjoy variety, working with people, and being part of a team that genuinely cares, this could be a great next step for you.

You will provide a high‑quality administrative service to support the day‑to‑day running of the Sexual Health Hub. This includes welcoming patients at reception, booking and registering appointments, managing telephone enquiries and ensuring patient records are accurate and up to date. You will use electronic patient systems to track appointments and patient journeys, supporting effective clinic capacity and timely access to care. You will also carry out a range of back‑office tasks such as producing letters, managing mail, recording messages for clinical colleagues and booking translators when required. Working closely with the wider multidisciplinary team, you will help maintain a safe, confidential and well‑organised environment. You will be flexible, use your initiative, and support service developments, outreach clinics and spoke sites as needed. You must be willing to work flexibly, including evenings and weekends, and travel across local sites in line with service needs.

• GCSE level education or equivalent in Maths and English
• Experience in an administrative or reception role
• Confident using IT systems, including Microsoft Word, Excel and PowerPoint
• Ability to organise and prioritise your workload
• Strong communication skills, both verbal and written
• Professional, mature approach when dealing with sensitive sexual health issues
• Ability to work independently and as part of a team
• Experience handling confidential information
• Flexible and able to respond to changing service needs
• Experience working in sexual health, primary care or another healthcare setting
• Experience using electronic patient record systems

We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.