At a Glance
- Tasks: Assist patients and manage appointments while ensuring confidentiality and data security.
- Company: Join a supportive healthcare team at Queens Road Surgery.
- Benefits: Enjoy 27 days annual leave, wellbeing services, and a car benefit scheme.
- Other info: Access to learning resources and excellent career progression opportunities.
- Why this job: Make a difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 £ per year.
Location: Queens Road Surgery
Salary: £24,960.00
Hours: 37.5 (Full time)
Main Responsibilities:
- Respond to patient queries and liaise with the primary care team.
- Manage appointment requests, signpost patients to services, maintain patient records and confidentiality.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Use information systems to support workflow.
Ideal Candidate:
- Reception or customer care experience, with excellent communication skills.
- Basic PC skills: Word, Excel, email.
- Ability to work within processes, procedures and maintain data security.
- Previous NHS experience is welcome but not essential.
Package Description:
- 27 days annual leave plus bank holidays pro rata.
- Access to bespoke learning management system and annual formative clinical assessments.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and an employee wellbeing app.
Person Specification / Qualifications:
- Reception or customer care experience.
- Excellent communication skills, both spoken and written.
- Basic PC skills (Word, Excel, email).
- Previous NHS experience (welcome but not essential).
Disclosure and Barring Service Check:
This role requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Receptionist/Administrator in London employer: Operose Health
Queens Road Surgery is an exceptional employer that prioritises employee wellbeing and professional growth. With a supportive work culture, generous annual leave, and access to bespoke learning resources, we empower our staff to thrive in their roles while enjoying unique benefits like a car scheme for electric vehicles and a cycle to work initiative. Join us in making a meaningful impact in the community while advancing your career in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Operose Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Operose Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Operose Health:Your cover letter is your chance to shine! Tell us why you want to work at Operose Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Operose Health!
How to prepare for a job interview at Operose Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
